Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sol Combe

Vancouver,BC

Summary

With over 10+ years in Salesforce and CRM applications across Canada / US /Australia on varied levels of projects. Involved in organizations at Customer Support level through to Management consulting on enterprise level projects. Excellent communicator and team player that can contribute greatly to any CRM application or associated integration component within the Salesforce eco-system.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Salesforce Manager

KPMG
07.2022 - Current
  • Joined the KPMG Practice in the early phase of growth as a new practicing partner in the Salesforce enterprise space
  • Working out of Vancouver and Toronto with the team across the country and regions on projects involving Salesforce and Customer Service applications
  • Key Responsibilities
  • Assisting on RFP responses for provincial and government divisions looking for responses on Salesforce Solutions
  • Customer-facing Pre-Sales Consultant to propose solutions or alternatives to current pain points
  • Aligned with the Technical Architects and Solution Design team on ensuring efficient and effective out-of-box solutions for customers
  • Development of presentations on ‘Current State’ analysis for customers reviewing technical stack areas of implementation
  • Design and develop solution schema designs for solution options
  • Techno-functional consultant on the team, aligned to multiple projects for insight on improvements
  • Alignment with the off-shore / near-shore development teams to ensure core requirements are met, and sprints are actively efficient
  • Development of POC components to illustrate key features of the solution design
  • Involved through all stages of project scoping through to implementation and post go-live support

Salesforce Solutions Consultant

CGI
02.2022 - 06.2022
  • Actively engaged in diverse projects at CGI, building and nurturing strong customer relationships to ensure successful project outcomes
  • Facilitated the upskill internal and client training sessions, empowering clients with a comprehensive understanding of Salesforce concepts and how tailored solutions can meet their specific needs
  • Key focus area of the business was government healthcare projects
  • Collaborated on Pre-Sales opportunities, crafting bespoke Salesforce Solutions that catered to enterprise-level requirements of the prospective clients
  • Designed robust solutions architecture, ensuring that client needs were met while adhering to technical constraints and boundaries including budgetary constraints and out-of-scope work
  • Developed comprehensive Demo Orgs (SDOs), effectively showcasing core Salesforce functionalities to clients in alignment with multiple clouds (Sales/Service/Field Service)
  • Took an active role in upskilling internal team members at client sites, empowering them to independently manage and update Salesforce instances according to specific security roles
  • Effectively provided and managed post-go-live support for clients, ensuring they received the essential assistance and guidance required after the implementation phase.

Independent Salesforce Consultant

Combe Cloud Solutions
01.2018 - 01.2022
  • Developed an independent Salesforce Partner consulting business working with a range of industries within Canada and the United States
  • Key industries involved Small-Medium sized manufacturing, or mining customers, as well as health-science (Cannabis) customers
  • Involved in all aspects of the process from Pre-Sales, Demos’, implementation and post delivery support
  • Led Pre-Sales efforts, Contracting, and Vendor negotiations on behalf of clients
  • Managed end-to-end processes, including Business Requirements gathering, Technical documentation, and Process Flows
  • Successfully implemented workflows, flows and validation controls to automate critical functions, enhancing operational efficiency
  • Conducted Training, delivered impactful Presentations, and provided comprehensive Documentation to engage executive stakeholders
  • Provided continuous Support and ensured updated Requirements in stakeholder meetings, promoting seamless project progress.

Senior Salesforce Specialist

George Weston Foods, ABF
11.2015 - 11.2017
  • Responsibility for the technical and functional support and development of the internal Salesforce APP used by the internal Sales Teams across Australia
  • George Weston is a wholly independent subsidiary under the ABF Group of companies
  • Coordination of the business users within the Salesforce application
  • Management of the technical issues within the APP aligned to integrated systems
  • Management of the vendors aligned to the business and Salesforce products

Salesforce - Dynamics CRM Administrator

The Travel Corporation, TTC
11.2011 - 11.2015
  • As the Salesforce and Dynamics internal Administrator for a leading Global Travel company with multiple brands across Australasia, I played a crucial role in managing and maintaining data quality, reporting, and requirements for all internal users across Australia, New Zealand, and Asia
  • Working closely with Sales Teams, I facilitated data-driven email campaigns, leveraging Salesforce and Dynamics to ensure targeted and effective communication with customers.

Education

Masters of Information Systems -

University of Wollongong
2003

Bachelors of Information Technology -

University of Wollongong
2000

Skills

  • Project Scope and Utilization Management
  • Critical Thinking / Problem Solving
  • Customer Communications & Presentations
  • Customer Training in Salesforce skills (Trailheads)
  • Seeks new opportunities to upskill Salesforce knowledge
  • Great listener and articulate in illustrating gaps
  • Great team player and contributor

Accomplishments

Involved in multiple level proposals that we won upwards of $2 million in company revenue (KPMG)


Key (Salesforce) technical architect on a Customer transformation project within a global financial institution (KPMG)


Worked extensively on the BC Health projects with high pressure and public scrutiny through the pandemic (CGI)


Created my own (Independent) Salesforce Partner Consulting practice involved with varied industries (Manufacturing, Mining, Legal Cannabis).

Certification

Certified Associate Administrator | Certified Salesforce Administrator Certified Salesforce Sales Cloud Consultant | Certified Salesforce Service Cloud Consultant Certified Salesforce Experience Cloud Consultant | Certified Salesforce Pardot Marketing Email Specialist | (Currently studying (FSL) (DataCloud) Certifications

Timeline

Salesforce Manager

KPMG
07.2022 - Current

Salesforce Solutions Consultant

CGI
02.2022 - 06.2022

Independent Salesforce Consultant

Combe Cloud Solutions
01.2018 - 01.2022

Senior Salesforce Specialist

George Weston Foods, ABF
11.2015 - 11.2017

Salesforce - Dynamics CRM Administrator

The Travel Corporation, TTC
11.2011 - 11.2015

Masters of Information Systems -

University of Wollongong

Bachelors of Information Technology -

University of Wollongong

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Sol Combe