Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Stone

Airdrie

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

Airdrie Alarm
09.2023 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Administrative Assistant

Propak Systems Ltd
12.2022 - 09.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed strategies to streamline and improve office procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Extremely proficient using Excell, Microsoft, and Word.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Barista Trainer

Starbucks
09.2018 - 11.2023
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Handled cash and processed payments accurately to avoid errors.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Sales Associate

Aritzia
06.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Administrative Assistant

Rugby Construction
05.2021 - 08.2022
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Sales Associate

Canadian Tire
04.2018 - 09.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Completed inventory counts and ordered merchandise.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Coach

Airdrie District Soccer Association
04.2015 - 07.2020
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Taught players how to run specific game plays in order to build cohesive, structured team.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Monitored athletes during events and practice to quickly identify injuries.

Education

High School Diploma -

St. Martin De Porres High School
Airdrie, AB
07.2019

Skills

  • Teamwork and Collaboration
  • Order Processing
  • Customer Service
  • Retail Knowledge
  • Cash Register Operations
  • Sales Communications
  • Following Up with Clients
  • Document Filing
  • Mail Distribution
  • Shipping/Receiving
  • Report Generation
  • Multi-line Phone System Handling
  • Proficient with Quick books, Data entry, all Microsoft outlets, Excel
  • Curating schedules, appointments, and delegating phone calls
  • Credit and Collections
  • Event Coordination
  • Calendar Management
  • Billing and Invoicing
  • Financial Tracking

Certification

WHMIS

Timeline

Office Manager

Airdrie Alarm
09.2023 - Current

Administrative Assistant

Propak Systems Ltd
12.2022 - 09.2023

Sales Associate

Aritzia
06.2022 - 05.2023

Administrative Assistant

Rugby Construction
05.2021 - 08.2022

Barista Trainer

Starbucks
09.2018 - 11.2023

Sales Associate

Canadian Tire
04.2018 - 09.2021

Coach

Airdrie District Soccer Association
04.2015 - 07.2020

High School Diploma -

St. Martin De Porres High School

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