Tech Fixer: Helping friends and family resolve tech problems, from laptops to mobile devices to home networking, PC Building: Enthusiastic about hardware performance, system optimization, and creative builds, 3D Design & Printing: Designing practical tools and parts to improve everyday tasks, Maintenance and Customization: Maintenance, repair, and customization on personal vehicles (Cars, Trucks, Bikes)
Colton Baga
IT Support Engineer I
Dublin
Summary
Entry-level IT professional with a B.S. in Business Administration (IT Management concentration) and near-completion of a Computer Science minor. Experience troubleshooting hardware and software issues across Windows, macOS, iOS, and Android platforms. Completed coursework in SQL, C++, and Python, and familiar with IT support workflows. Provided informal support for friends and family, assisting with device setup, maintenance, and problem resolution. Practical skills include PC building, 3D design/printing, and mechanical problem-solving. Intend to pursue CompTIA A+, Network+, and Google IT Support certifications to further develop technical expertise.
Overview
1
1
year of professional experience
Work History
In-Store Shopper
Whole Foods Market
04.2022 - 08.2022
- Fulfilled mobile orders using handheld devices and scanning software.
- Assisted customers and co-workers with mobile device workflows and troubleshooting.
- Managed time-sensitive tasks while maintaining accuracy and efficiency.
Warehouse Associate
Amazon
04.2021 - 08.2021
- Scanned and organized packages from conveyor systems onto pallets with accuracy under time pressure.
- Collaborated with team members to meet daily shipping and inventory goals.
- Adapted to shifting priorities in a fast-paced environment.
Education
B.S. - Business Administration, Concentration in IT Management, Computer Science minor
University of California, East Bay
Hayward, CA05.2025
High School Diploma - undefined
Moreau Catholic High School
Hayward, CA05.2019
Skills
- Operating Systems: Windows 7/10/11, macOS, iOS, Android
- Applications: Microsoft Office (Excel, Word, Access, PowerPoint), Google Workspace
- Programming & Databases: SQL (queries, relational models), Python, C (coursework)
- IT Support: Troubleshooting hardware/software issues, PC building & optimization, device setup, remote support for friends/family, familiar with IT ticketing workflows
- Mechanical & Fabrication: Car maintenance, 3D design/printing, assembly & modification of mechanical systems
Interests
Timeline
In-Store Shopper
Whole Foods Market
04.2022 - 08.2022
Warehouse Associate
Amazon
04.2021 - 08.2021
High School Diploma - undefined
Moreau Catholic High School
B.S. - Business Administration, Concentration in IT Management, Computer Science minor
University of California, East Bay
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