Collins Marfo
Brampton,ON
Summary
Adept Service Technician with a proven track record at Novolex, enhancing equipment performance and client retention through expert calibration and exceptional communication. Skilled in preventive maintenance and problem resolution, consistently improving customer satisfaction. Demonstrates attention to detail and a flexible approach, ensuring quality assurance across all projects.
Overview
5
5
years of professional experience
Work History
Service Technician
Novolex
Brampton, ON
01.2024 - Current
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Evaluated systems according to predetermined checklist and noted issues.
Maintenance Technician
FinLink Group
Mississauga, ON
09.2021 - 12.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
Service Technician
Rogers Communications
Brampton, ON
12.2019 - 08.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
Bachelor Of Science -
University of Science And Technology
Skills
- Preventive Maintenance
- Attention to Detail
- Installation and Repair
- Flexible and Adaptable
- Problem and Issue Resolution
- Quality Assurance
Timeline
Service Technician
Novolex
01.2024 - Current
Maintenance Technician
FinLink Group
09.2021 - 12.2023
Service Technician
Rogers Communications
12.2019 - 08.2021
Bachelor Of Science -
University of Science And Technology