COLLINS TENIOLA
Whitehorse,Canada
Summary
Food Safety and Quality:
Maintained a perfect food safety rating by adhering to strict sanitation protocols, and proper handling procedures.
Implemented a system for regular quality checks on ingredients, ensuring consistently high-quality dishes.
Led staff training sessions on proper food storage and handling practices to maintain kitchen hygiene standards.
Efficiency and productivity:
Streamlined kitchen operations by optimizing prep procedures, reducing food waste by 15%, and increasing service speed.
Trained new kitchen staff on efficient cooking techniques, resulting in a 20% increase in daily meal production.
Consistently maintained high standards of food quality while managing a busy kitchen during peak hours.
Menu Development and Innovation:
Developed a seasonal menu featuring locally sourced produce, leading to a 20% increase in customer engagement, and positive reviews.
Created a new signature dish that became the top-selling item on the menu, boosting overall revenue by 8%.
Successfully implemented a new vegan menu option, expanding the customer base and catering to dietary needs.
Overview
11
11
years of professional experience
Work History
Trails North
Cook
Whitehorse, YT
01.2025 - Current
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
Client Advisor
Royal Bank OF Canada
Iqaluit, NU
01.2023 - 01.2024
- Identified client needs and provided tailored solutions
- Developed relationships with clients through regular communication and follow-up
- Analyzed customer data to generate reports on trends and insights
- Resolved escalated customer inquiries in a timely manner while maintaining prominent levels of professionalism
- Managed customer complaints effectively by utilizing critical thinking skills
- Provided technical support, when necessary, to resolve customer queries quickly
- Resolved issues for banking customers and provided operational support
KENTUCKY Dubai
Coast Flour Meal
Jabal Lali, Dubai, UAE
01.2021 - 01.2023
- Conducted financial analysis to identify potential areas of improvement and cost savings
- Developed and maintained detailed financial models for long-term strategic planning purposes
- Prepared quarterly reports on the company's financial performance against budgets and forecasts
- Developed annual operating budgets for various departments within the organization
- Managed relationships with tax authorities, and auditors
- Prepared financial reports, balance sheets and income statements
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Assisted head chef in cooking dishes according to ingredients.
- Chopped ingredients and garnishes.
- Enhanced guest satisfaction by consistently preparing and presenting high-quality dishes in a timely manner.
- Checked food inventory and ordered ingredients.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Played a key role in catering special events such as weddings and corporate functions, delivering exceptional dining experiences for clients.
Customer Service Representative
Tec Mahindra
Lagos City, Lagos, Nigeria
01.2014 - 01.2017
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
Education
National Diploma - Banking And Finance
Yetkem Culinary School
Lagos, Nigeria 01.2024
AED & First Aid -
01.2024
SIRA Certificate -
Dubai Police
01.2023
Higher National Diploma - Banking And Finance
Lagos State Polytechnic
Ikorodu01.2008
High School -
Baptist Prospect High School
01.2008
Skills
Excellent verbal communication skills,
Ability to collaborate with others,
Ability to communicate effectively in high-stress situations
Culinary skills
Communication
Teamwork
Understanding food flavors
Languages
English
Professional Working
Accomplishments
- Receiving awards or special recognition
- Developing new procedures to assist clients at RBC
Timeline
Trails North
Cook
01.2025 - Current
Client Advisor
Royal Bank OF Canada
01.2023 - 01.2024
KENTUCKY Dubai
Coast Flour Meal
01.2021 - 01.2023
Customer Service Representative
Tec Mahindra
01.2014 - 01.2017
AED & First Aid -
SIRA Certificate -
Dubai Police
Higher National Diploma - Banking And Finance
Lagos State Polytechnic
High School -
Baptist Prospect High School
National Diploma - Banking And Finance
Yetkem Culinary School