Collins Mpango
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 6 years committed to providing exceptional services to guests. Skilled in managing reservations, handling guest inquiries and resolving issues in a timely and professional manner with a track record of improving guest satisfaction scores and ensuring compliance with industry standards.
Overview
15
15
years of professional experience
Work History
Food Bank Volunteer
Grace Place Food Bank
Kennedy Rd Scarborough ON
01.2024 - Current
- Enhanced client satisfaction by promptly attending to 100 clients per day.
- Adhered to proper food handling procedures and safety guidelines reducing contamination rate by 15%.
- Streamlined inventory management for improved stock turnover and reduced food waste.
- Developed relationships with community members in order to better understand their needs and tailor services accordingly.
Media Team Support
Willowdale Life
60 Rowena Dr, North York ON
01.2024 - Current
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Performed service and system maintenance as directed
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Pulled and terminated variety of cables.
Hotel Operations Manager
Seb Hotel - Najjanankumbi
Kampala - Uganda
01.2021 - 06.2023
- Oversaw day-to-day operations of 75-room Hotel with staff of 32 employees.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Implemented innovative marketing strategies to increase occupancy rates by 10% and revenue generation.
- Reduced operational costs by 15% through streamlining processes and optimizing resource allocation.
- Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution.
Recreation and Duty Manager
Sheraton Kampala Hotel
15 Ternan Avenue - Kampala, Uganda
02.2009 - 06.2020
- Developed strong relationships with key clients, vendors, and business partners to foster collaborative working environment.
- Assisted in development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
- Actively participated in revenue management strategies by analyzing market trends and making informed pricing decisions based on demand patterns.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Assisted in budget planning and forecasting activities to support effective financial management within the department.
Education
No Degree - First Aid And CPR Certificate
Canadian Redcross
Bellamy Rd Scarborough ON04.2024
No Degree - Higher Diploma in Marketing And Public Relations
Makerere University Business School
Kampal Uganda04.2004
Skills
OPERA PMS Software Proficiency
- Staff Development
- Reservation Management
- Complaint Handling
- Menu Recommendations
- Emergency Preparedness
Timeline
Food Bank Volunteer
Grace Place Food Bank
01.2024 - Current
Media Team Support
Willowdale Life
01.2024 - Current
Hotel Operations Manager
Seb Hotel - Najjanankumbi
01.2021 - 06.2023
Recreation and Duty Manager
Sheraton Kampala Hotel
02.2009 - 06.2020
No Degree - First Aid And CPR Certificate
Canadian Redcross
No Degree - Higher Diploma in Marketing And Public Relations
Makerere University Business School