Collins Mpango
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 6 years committed to providing exceptional services to guests. Skilled in managing reservations, handling guest inquiries and resolving issues in a timely and professional manner with a track record of improving guest satisfaction scores and ensuring compliance with industry standards.
Overview
15
15
years of professional experience
Work History
Food Bank Volunteer
Grace Place Food Bank
01.2024 - Current
- Enhanced client satisfaction by promptly attending to 100 clients per day.
- Adhered to proper food handling procedures and safety guidelines reducing contamination rate by 15%.
- Streamlined inventory management for improved stock turnover and reduced food waste.
- Developed relationships with community members in order to better understand their needs and tailor services accordingly.
Media Team Support
Willowdale Life
01.2024 - Current
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Performed service and system maintenance as directed
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Pulled and terminated variety of cables.
Hotel Operations Manager
Seb Hotel - Najjanankumbi
01.2021 - 06.2023
- Oversaw day-to-day operations of 75-room Hotel with staff of 32 employees.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Implemented innovative marketing strategies to increase occupancy rates by 10% and revenue generation.
- Reduced operational costs by 15% through streamlining processes and optimizing resource allocation.
- Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution.
Recreation and Duty Manager
Sheraton Kampala Hotel
Kampala, Uganda
02.2009 - 06.2020
- Developed strong relationships with key clients, vendors, and business partners to foster collaborative working environment.
- Assisted in development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
- Actively participated in revenue management strategies by analyzing market trends and making informed pricing decisions based on demand patterns.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Assisted in budget planning and forecasting activities to support effective financial management within the department.
Education
No Degree - First Aid And CPR Certificate
Canadian Redcross
Bellamy Rd Scarborough ON04.2024
No Degree - Higher Diploma in Marketing And Public Relations
Makerere University Business School
Kampal Uganda04.2004
Skills
OPERA PMS Software Proficiency
- Staff Development
- Reservation Management
- Complaint Handling
- Menu Recommendations
- Emergency Preparedness
Timeline
Food Bank Volunteer
Grace Place Food Bank
01.2024 - Current
Media Team Support
Willowdale Life
01.2024 - Current
Hotel Operations Manager
Seb Hotel - Najjanankumbi
01.2021 - 06.2023
Recreation and Duty Manager
Sheraton Kampala Hotel
02.2009 - 06.2020
No Degree - First Aid And CPR Certificate
Canadian Redcross
No Degree - Higher Diploma in Marketing And Public Relations
Makerere University Business School
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