Collins Egbom
Moncton,Canada
Summary
Self-motivated Relationship Officer with eighteen years of experience delivering exceptional client support in the service industry. Known for building cross-functional partnerships to develop innovative solutions to client issues. Exceptional leadership and collaboration skills.
Overview
23
23
years of professional experience
Work History
Personal Support Worker
Hillcore Atlantic Retirement Living
07.2023 - Current
- Daily oral care for a resident
- Provide bedside and personal care to residents and help them move, bathe, groom, and get dressed and undressed.
- Always maintain client confidentiality.
- Assist in maintaining a safe clean and positive client environment
- Plan and prepare meals.
- Providing a safe environment ability to use equipment/facilities in a safe manner such as wheelchairs, beds, and belts.
Personal Support Worker
Billings Court Manor
08.2021 - 07.2023
- Daily oral care for a resident
- Provide bedside and personal care to residents and help them move, bathe, groom, and get dressed and undressed.
- Helped client accurately take medication
- Always maintain client confidentiality.
- Assist in maintaining a safe, clean, and positive client environment
- Plan and prepare meals.
- Providing a safe environment ability to use equipment/facilities in a safe manner, such as wheelchairs, beds, and belts.
- Coordinate care with other health care and support professionals
- Update the resident's file and complete the required documentation
Outbound Sale Representative
Millennium 1 Solutions Canada
05.2021 - 07.2021
- Customer service positions are to handle outbound phone calls to customers
- Assisting with account information, educating customers on purchasing information, specific content, or account authorization.
- Communicate electronically and in person with computer users experiencing difficulties to determine and documenting problems experienced.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide business systems, network, and internet support to users in response to identified difficulties
Advisor 1, Sales/Technical support
Concentrix Technologies Services (Canada) Limited
08.2020 - 01.2021
- Customer service positions are to handle inbound phone calls from customers, troubleshooting and resolving advanced technical issues.
- Assisting with account information, educating customers on purchasing information, specific content, or account authorization.
- Communicate electronically and in person with computer users experiencing difficulties to determine and documenting problems experienced.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide business systems, network, and internet support to users in response to identified difficulties.
Business Development Manager
Polaris Bank Limited
11.2008 - 07.2020
- Oversaw and mentored client business development to optimize performance.
- Followed up with existing customers to increase purchases of bank products and services.
- Assist clients with account reconciliations, inquiries, investigations, and cash management.
- Review client account information and documentation in line with checklists to ensure compliance.
- Provide advisory role to the client's financial plan, insurance cover on business and claims.
- Provide expertise to increase productivity among staff to achieve set objectives.
- Deep relationship with clients in creating wealth to increase business sales.
- Assist in implementing the bank’s AML/ATF program to ensure compliance with regulatory guidelines.
- Coordinate stakeholder discussions on specific cases, leveraging superior communication and problem-solving skills to guide case discussions with branch partners and other risk stakeholders.
- Performing risk assessment criteria for new client loan requests.
- Continually built new client business within markets by pursuing strategic targets.
- Assist clients in building a mobile banking platform for efficiency and accessibility to their accounts.
- Driving force for strategic planning meetings for new business development with stakeholders.
- Identified key growth opportunities for new product business for clients.
- Contacted potential customers via telephone, email, and in-person inquiries.
Relationship Officer
Fidelity Bank plc
01.2006 - 11.2008
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Collaborated with others to discuss new market opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations, customer surveys, and team audits.
- Created agendas and communication materials for team meetings.
- Supported the marketing department by compiling paperwork and taking detailed meeting minutes.
- Delivered bank service to customer locations.
- Maintained updated product knowledge through training and practice.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Attended departmental meetings, providing feedback to enhance future performance.
Relationship Officer
FSB International Bank Plc
05.2002 - 12.2005
- Drove sales using excellent negotiation, communication, and problem-solving skills.
- Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
- Identified opportunities for new client acquisition by leveraging products and services.
- Opened new accounts, collected client documentation, and processed transactions.
- Maintained account compliance with industry regulations and company policies.
- Executed loan origination process, including ordering credit reports, appraisals, and preliminary title reports.
- Assisted senior-level credit officers with complex loan applications.
- Exceeded quarterly sales goals by 100%.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Analyzed applicants’ financial status, credit and property evaluation to determine feasibility of granting loan.
Education
A personal Support Worker program
Academie Horizon
05.2021
MBA - Marketing
Imo State University
07.2014
Bachelor of Science - Economics and Statistics
University of Benin
06.2000
Ordinary Level Certificate - undefined
Cardoso High School
12.1989
Skills
- Customer service
- Time Management
- Communication Skill
- Ability to analyze and interpret data
- Ability to multi-task
- Microsoft Excel skills
- Building Effective Relationships
- Credit Appraiser
- Sound analytical skills
- Attention to detail
- Organizational Skills
- Microsoft words
Languages
English
Native or Bilingual
Timeline
Personal Support Worker
Hillcore Atlantic Retirement Living
07.2023 - Current
Personal Support Worker
Billings Court Manor
08.2021 - 07.2023
Outbound Sale Representative
Millennium 1 Solutions Canada
05.2021 - 07.2021
Advisor 1, Sales/Technical support
Concentrix Technologies Services (Canada) Limited
08.2020 - 01.2021
Business Development Manager
Polaris Bank Limited
11.2008 - 07.2020
Relationship Officer
Fidelity Bank plc
01.2006 - 11.2008
Relationship Officer
FSB International Bank Plc
05.2002 - 12.2005
MBA - Marketing
Imo State University
Bachelor of Science - Economics and Statistics
University of Benin
Ordinary Level Certificate - undefined
Cardoso High School
A personal Support Worker program
Academie Horizon