Collette Youngchief
Thornhill,ON
Summary
Dedicated Employee Service Representative with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Assistant
Ontario Federation Of Indigenous Friendship Centre
08.2022 - 05.2023
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 80 guests.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Outreach Worker
Ninoskomtin York Region
05.2011 - 05.2019
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their well-being.
- Improved outreach program effectiveness by continually evaluating and updating strategies based on community feedback and need
- Connected 40+ clients with appropriate resources through comprehensive assessments, referrals, and follow-ups.
- Organized community events and managed up to 20 volunteers to raise awareness about available community and cultural resources.
- Conducted home visits to provide light home care duties.
- Implemented cultural workshops on nutrition and mental health topics for community members seeking support.
- Maintained accurate client records by documenting all interactions and supports provided in the case management system.
- Increased client engagement in programs through consistent follow-up calls or visits to address concerns or offer additional resources as needed.
- Offered personalized support to individuals needing home-care services, helping connect each with available resources and relevant community events.
Education
Associate of Arts - Hospitality And Tourism Operations Management
Seneca College of Applied Arts And Technology
North York, ON05.2022
High School Diploma -
Dr G. W. Williams Secondary School
Aurora, ONSkills
- Customer Service
- Event Preparation
- Travel Coordination
- Scheduling
- Data Entry
- Documentation and Reporting
- Mail Sorting and Distribution
- Supply Restocking
- Scheduling Meetings
- Event Planning
- Organizing and Categorizing
- Multitasking Abilities
- Safety Protocols
- Organizational Skills
- Task Prioritization
Languages
English
Native or Bilingual
Certification
- Certified Gold Service, American Hotel Lodging - 2019
- Certified Safe Travel Planner, Association of Canadian Travel Agencies - 2019
- Certified AODA, Accessibility for Ontarian with Disabilities Act - 2019
Timeline
Office Assistant
Ontario Federation Of Indigenous Friendship Centre
08.2022 - 05.2023
Outreach Worker
Ninoskomtin York Region
05.2011 - 05.2019
Associate of Arts - Hospitality And Tourism Operations Management
Seneca College of Applied Arts And Technology
High School Diploma -
Dr G. W. Williams Secondary School
- Certified Gold Service, American Hotel Lodging - 2019
- Certified Safe Travel Planner, Association of Canadian Travel Agencies - 2019
- Certified AODA, Accessibility for Ontarian with Disabilities Act - 2019
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