Collette Ridgen

· Established an upcycling sewing business, crafting unique eco-friendly products from recycled materials.

· Designed and produced a diverse range of upcycled tote bags with high attention to detail and creativity.

· Managed all business operations, from material sourcing to marketing and customer relations.

· Implemented innovative marketing strategies, including social media campaigns and collaborations as a vendor, to drive brand awareness and sales.

· Execute comprehensive cleaning routines following established standards and checklists to create an inviting space for Airbnb guests.

· Perform a range of cleaning tasks including dusting, vacuuming, mopping, and restocking amenities to uphold hygiene standards and ensure guest satisfaction.

· Conduct thorough property inspections, promptly reporting any maintenance issues to property management for swift resolution, while coordinating cleaning schedules to facilitate efficient turnover between guest stays.

· Supervised cleaning personnel, ensuring adherence to company standards and client requirements, fostering positive long-term relationships with clients.

· Implemented efficient cleaning protocols and schedules, optimizing productivity, and maintaining high-quality service delivery.

· Conducted comprehensive training sessions for new hires, emphasizing safety procedures, equipment usage, and effective cleaning techniques

· Maintaining accurate records and collaborating with management on process improvements and safety initiatives

· Developed tailored social media content strategies aligned with client objectives, incorporating engaging visuals, copywriting, and multimedia elements to enhance brand visibility and audience engagement.

· Conducted client meetings, fostering collaborative discussions to assess campaign performance, refine content calendars, and strategize on upcoming initiatives to meet client expectations and goals.

· Provided expert guidance on content optimization techniques, leveraging analytics insights to refine content strategies, drive audience growth, and maximize ROI across various social media platforms.

· Managed merchandise flow and inventory integrity by using pallet jacks and carts for stocking, prioritizing safety to prevent damage.

· Ensured optimal store presentation and customer satisfaction by inspecting floor displays, promptly replenishing missing items, and assisting customers efficiently.

· Managed merchandise flow and inventory integrity by using pallet jacks and carts for stocking, prioritizing safety to prevent damage.

· Ensured optimal store presentation and customer satisfaction by inspecting floor displays, promptly replenishing missing items, and assisting customers efficiently.

· Demonstrated versatility and attention to detail by conducting inventory counts, organizing clearance sales, and providing backup support across departments, while maintaining accuracy in transactions and data entry.

· Provided exceptional customer service by assisting customers in locating products and checking inventory availability across multiple store locations.

· Anticipated and addressed customer needs with a commitment to upholding brand standards, resulting in high levels of customer satisfaction and loyalty.

· Demonstrated professionalism in managing challenging situations during busy periods, maintaining a calm demeanor while effectively resolving issues.

· Actively engaged in sales initiatives to surpass monthly targets, prepared merchandise for display, and ensured accurate transactions through strong management of the POS system.

· Ensured a pristine restaurant environment through meticulous cleanliness and presentation, upholding professional standards in both work and dining areas.

· Oversaw order management from initiation to completion, meticulously inspecting final products to ensure superior quality and accuracy, surpassing franchise expectations.

· Cultivated strong customer relationships through warm and welcoming interactions, fostering loyalty and trust.

· Efficiently addressed customer concerns and facilitated their resolution, while also motivating and guiding colleagues to achieve performance excellence.