Collette Hudyma
Moose Jaw,SK
Summary
Accomplished General Manager at Streets Steakhouse & Bar, adept in operations management and leadership, significantly enhancing team performance and customer satisfaction. Leveraged problem-solving skills and a results-driven approach to increase sales profitability. Expert in fostering strong relationships with stakeholders and cross-training teams for maximum efficiency.
Overview
11
11
years of professional experience
Work History
General Manager
Streets Steakhouse & Bar
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Supervisor/Acting Manager/Bartender
The Canadian Brewhouse
01.2019 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
The Flats Eatery & Drink
08.2019 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server/Bartender/Acting Supervisor
Boston Pizza
01.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Sears
01.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Manager & Acting District Supervisor
Ardene
01.2014 - 01.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Nail Technician Certificate, With Honours
CanWest Esthetics
Moose Jaw, SK01.2014
High School Diploma -
Riverview Collegiate Institute
Moose Jaw, SK06.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Timeline
General Manager
Streets Steakhouse & Bar
01.2024 - Current
Manager
The Flats Eatery & Drink
08.2019 - 01.2020
Supervisor/Acting Manager/Bartender
The Canadian Brewhouse
01.2019 - 08.2021
Server/Bartender/Acting Supervisor
Boston Pizza
01.2017 - 01.2018
Sales Associate
Sears
01.2017 - 12.2017
Manager & Acting District Supervisor
Ardene
01.2014 - 01.2016
No Degree - Nail Technician Certificate, With Honours
CanWest Esthetics
High School Diploma -
Riverview Collegiate Institute
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