Collen Rosario
Lethbridge,AB
Summary
Motivated waiter and kitchen helper with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with customers. Experienced in selling a wide range of offerings across the area. Successful at using finesse and grace to show sincerity and caring for customer outcomes. Highly observant, motivated and analytical. Leverages consultative sales techniques to understand customer needs and match with optimal solutions. Advanced understanding of successful sales strategies. Learns new products and services quickly to maximize contributions. Results-driven, resilient and proactive. Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
REFERENCES
Eliza Rosario from Health Care Aide Lethbridge Family Services - 403-501-1974
Hayley Chontosh from A&W Restaurant - 403-795-0169
Kris Stroeve from CattleTech - 403-715-5169
Tim from FireFly Solar - 587-434-9995
Overview
7
7
years of professional experience
Work History
Food Delivery
Skip The Dishes
03.2022 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
Kitchen Helper and Server
Whitbies Fish And Chips
01.2018 - Current
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Plated and presented food following chef requirements.
- Removed trash and cleaned kitchen garbage containers.
- Trained new staff on food preparation and safety procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed food safety practices and sanitation guidelines.
Door Salesman
FireFly Solar
03.2023 - 05.2023
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Used scripts or persuasive sales techniques to convince clients in purchasing of our product.
- Completed numbers follow up appointments or calls each week to connect with warm leads.
- Offered customers best-fit, beneficial solutions from available type of product.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Front and Kitchen
A&W Restaurants
01.2023 - 05.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Motivated staff to perform at peak efficiency and quality.
Generalist
MD Of Taber
04.2016 - 08.2016
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Cleaned public parks and changed and replenished paper towels and soap.
Education
High School Diploma -
Catholic Central High School
Lethbridge, AB04.2018
Skills
- Daily Specials Memorization
- Check Payment Processing
- Dining Customer Service
- Guest Relations
- Phone Inquiries
- Guest Inquiries
- Quality Control
- Interactive Management
- Safety and Sanitation
- Pos Operation
- Food Preparation and Safety
- Door to door salesman
- Customer Relationship Management
- Customer Service
- GPS Usage
- Time Management
- Customer Experience
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Pangalatok
Professional Working
Timeline
Door Salesman
FireFly Solar
03.2023 - 05.2023
Front and Kitchen
A&W Restaurants
01.2023 - 05.2023
Food Delivery
Skip The Dishes
03.2022 - Current
Kitchen Helper and Server
Whitbies Fish And Chips
01.2018 - Current
Generalist
MD Of Taber
04.2016 - 08.2016
High School Diploma -
Catholic Central High School
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