Pradeep Singh Rana
Etobicoke
Summary
Dedicated Customer Service professional with experience of service delivery and Sales. Presently Humber college student studying Financial Planning. Applying my knowledge of the finance industry, my aptitude for sales and customer service, and the lessons I gained at Humber to a banking role would allow me to advance alongside with the company. Accomplished Sales Executive with [Number] years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
3
3
years of professional experience
Work History
Sales Executive
Teleperformance
04.2022 - 08.2022
- Reviewing the sales pitch and rewriting it to fit the needs of the client led to a 40% sales conversion rate.
- Earned the title of "Star Sales Executive" for meeting quarterly individual sales targets.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Boosted sales revenue by cultivating strong client relationships and retaining 35% customer.
Customer Service Executive
Teleperformance
01.2022 - 04.2022
- Investigated and resolved customer inquiries and complaints which resulted in 90% customer satisfaction in agent review reports.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product and service details to customers to provide information on benefits and advantages of the products transferring 50% of the inquires to the sales team.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Intern
JW Marriott
12.2019 - 11.2020
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Sorted and organized files, spreadsheets, and reports.
- Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Education
PGDM Post Graduate Certificate - Global Business Management
Humber College
Toronto, ON04.2024
Bachelor of Science - Hospitality And Hotel Administration
IHM SHIMLA
INDIA04.2021
Skills
- Sales expertise
- Customer Service
- Need identification
- Account Management
- MS Office
- Service Upselling
- Customer Retention
- Communication skill
- www.linkedin.com/in/pradeepsinghrana
Timeline
Sales Executive
Teleperformance
04.2022 - 08.2022
Customer Service Executive
Teleperformance
01.2022 - 04.2022
Intern
JW Marriott
12.2019 - 11.2020
PGDM Post Graduate Certificate - Global Business Management
Humber College
Bachelor of Science - Hospitality And Hotel Administration
IHM SHIMLA
Similar Profiles
RAHUL PANDERAHUL PANDE
Technical Support Executive at TeleperformanceTechnical Support Executive at Teleperformance
Abhinandan SehajpalAbhinandan Sehajpal
Supervisor at TeleperformanceSupervisor at Teleperformance
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Dominick De Jesus Urzola CachanDominick De Jesus Urzola Cachan
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Rasin KhanRasin Khan
Car Detailer at Self-employeedCar Detailer at Self-employeed