Colleena Vieriu
Calgary,Canada
Summary
Highly analytical, communicative, and collaborative professional with a proven track record of quickly adapting to new environments. Committed to contributing to team success and continuously developing professional skills. Known for bringing a positive attitude and a strong commitment to continuous learning and growth. Exceptional time management and problem-solving abilities. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Dedicated to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/Operator Manager
Colleena's Dream Clean (Residential Cleaning)
07.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Maintaining 5 Star Reviews at all times
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Manager
It Works Global
03.2013 - 06.2019
- Social Media, Events, Small & Large Group Meetings
- Train & Recruit
- Uphold & Maintain Company Policies and Directives
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Office Administrator
White Ridge Inc
06.2012 - 07.2013
- Managed Office Administrations
- Implemented Opening & Closing Procedures
- Maintained Calgary Showroom
- Managed approximately 20 incoming/outgoing Calls and/or Emails
- Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
- Maintained a clean work environment by coordinating office maintenance efforts such as cleaning schedules.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Assistant Sales and Marketing Manager
Good Life Fitness
09.2009 - 04.2011
- Assisted in coordinating special events and promotions to enhance member engagement and drive new membership sales.
- Utilized various communication channels to keep members informed about upcoming events, programs, and updates within the club.
- Conducted tours of facility to showcase features and answer questions.
- Cultivated a welcoming atmosphere within the facility, fostering a sense of community among members that supported long-term loyalty.
- Established company presence in new markets by developing tailored marketing strategies that catered to regional preferences.
- Analyzed market trends, identifying opportunities for product expansion and increased sales.
- Enhanced brand visibility through targeted social media campaigns and online advertising efforts.
- Leveraged data analytics tools to monitor campaign performance, making necessary adjustments for optimal results.
- Coordinated successful trade shows and events to showcase company offerings, attracting new clients and strengthening existing partnerships.
- Collaborated with the sales team to achieve monthly targets and improve overall performance.
- Increased sales revenue by strategizing and implementing effective marketing campaigns.
- Championed the use of customer feedback to drive continuous improvement efforts, resulting in increased client satisfaction and loyalty.
- Developed strong relationships with clients for long-term business growth and customer satisfaction.
- Managed sales promotions and marketing strategies on major social media sites.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 80% in sales.
Education
Grade 12 complete (GED) -
Alberta Vocational Center
Calgary, AB01.
Skills
- Strong written communication
- Detail-oriented organization
- Proficient in team coordination
- Strong communication skills
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved clients concerns by listening and then communicating which led to more clients and more 5 Star Reviews.
- Supervised team of 2-3 staff members.
- Trained staff members up to the standards of our services
Awards
Top Sales Achiever Across Canada, 05/01/10, Received recognition for Top Sales Achiever within Canada (Top 500 Clubs)
Summary
This background affords me the opportunity to utilize skills such as building morale, maintain team self-confidence, motivate and lead staff to a positive, collaborative workplace. While always enjoying working within a team environment, I also enjoy the challenge of working autonomously.
Languages
English
Native or Bilingual
Certification
- Management - 10 years plus
Timeline
Owner/Operator Manager
Colleena's Dream Clean (Residential Cleaning)
07.2020 - Current
Manager
It Works Global
03.2013 - 06.2019
Office Administrator
White Ridge Inc
06.2012 - 07.2013
Assistant Sales and Marketing Manager
Good Life Fitness
09.2009 - 04.2011
Grade 12 complete (GED) -
Alberta Vocational Center
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