Colleen Young
Fort McMurray,Canada
Summary
Experienced with fostering client relationships and driving sales performance. Utilizes strategic planning to optimize team efficiency and achieve targets. Track record of leadership and mentoring to build high-performing teams.
Overview
18
18
years of professional experience
Work History
Inside sales/Manager back-up
White Cap Canada
06.2017 - 06.2025
- Led inside sales team, driving revenue growth through strategic account management and customer relationship building.
- Developed and implemented sales training programs, enhancing team performance and product knowledge.
- Mentored junior sales representatives, fostering a culture of continuous improvement and professional development.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Managed 50+ customer emails and phone call's daily
Shipping and receiving
Voigt Harley-Davidson
05.2011 - 06.2017
- Handled shipping and receiving duties, organizing shipments efficiently for timely delivery to customers.
- Audited activities of workers on production lines and shipping and receiving.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
- Worked closely with the shipping and receiving department to coordinate timely deliveries of parts orders, ensuring that accurate documentation was maintained for all shipments.
- Coordinated with other departments such as shipping and receiving, maintaining open lines of communication regarding product readiness status changes or delays due to packaging issues.
- Expedited order fulfillment, ensuring timely deliveries through proficient coordination with shipping and receiving departments.
RTV and Special-order Clerk
Rona
08.2007 - 02.2017
- Coordinated with suppliers to ensure timely delivery of products.
- Maintained accurate records of order status and inventory levels.
- Assisted in resolving customer inquiries regarding order status and product availability.
- Monitored stock levels and initiated restocking requests as needed.
- Developed strong relationships with suppliers, negotiating favorable terms for bulk purchases and expedited shipping requests.
- Supported sales team in meeting targets by providing up-to-date information on product availability and delivery timelines.
- Maintained accurate inventory records, conducting regular audits to prevent stock discrepancies.
- Supported company-wide initiatives by participating in special projects, such as inventory management overhauls or software implementation rollouts.
- Contributed to company revenue growth by upselling complementary products whenever appropriate during order placement.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Operated pallet jacks, forklifts and other equipment regularly.
Education
Associate of Arts - Interior Design
International Academy of Merchandising And Design
Toronto, Ontario01-1992
Skills
- Project management/Quotes Purchasing /Data entry/Customer service/order tracking
- Office duties/Purchased office supplies/Dealt maintenance as needed
- Epoxy training/Concrete construction product knowledge
- Shipping and receiving/Worked with vendors for returns and PO orders
- Showroom merchandising
- Power Point/Excel/Document creation
- Health and Safety in-house, paperwork and meetings, CSTS certified
- Special order and part number creation
- Hazard product paperwork/Dealt with companies to dispose of hazard materials
- Inventory control/Cycle counts/Worked closely with controllers
- Sought up forklift and first aid training
- Worked on reducing and tracking obsolete overstock/Purchased office supplies/Dealt maintenance as needed
- Account management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Documented and resolved recycling n hazard waste issues which led to reduction of waste and generating income from the recycled products. .
Languages
English
Full Professional
Interests
- Experimenting with different creative mediums, like Epoxy, designing jewelry, and wood work, to expand skills and techniques
- Outdoor Recreation
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- DIY and Home Improvement
Timeline
Inside sales/Manager back-up
White Cap Canada
06.2017 - 06.2025
Shipping and receiving
Voigt Harley-Davidson
05.2011 - 06.2017
RTV and Special-order Clerk
Rona
08.2007 - 02.2017
Associate of Arts - Interior Design
International Academy of Merchandising And Design