Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Colleen Watt

Red Deer,AB

Summary

Dynamic customer service professional with a proven track record at Fishman's Personal Care Cleaners, excelling in problem resolution and active listening. Adept at navigating customer service software and enhancing customer experiences, I consistently delivered exceptional service while collaborating effectively with team members to improve overall efficiency.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Fishman's Personal Care Cleaners
Calgary, AB
02.2004 - 07.2025
  • Assisted customers with inquiries, providing accurate information and support.
  • Learned to navigate customer service software for efficient issue resolution.
  • Handled routine transactions, ensuring a smooth customer experience.
  • Collaborated with team members to address complex customer concerns.
  • Maintained knowledge of products and services to effectively assist customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Production Worker

Thixotech Inc
Calgary, AB
01.2000 - 01.2004
  • Operated machinery for efficient production processes ensuring optimal output quality.
  • Maintained cleanliness and organization of work area to enhance safety standards.
  • Collaborated with team members to streamline workflows and improve production efficiency.
  • Inspected finished products for quality assurance, adhering to company standards.

Education

High School Diploma -

Timothy Eaton SS
Toronto, ON
07-1982

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Languages

English

Timeline

Customer Service Representative

Fishman's Personal Care Cleaners
02.2004 - 07.2025

Production Worker

Thixotech Inc
01.2000 - 01.2004

High School Diploma -

Timothy Eaton SS
Colleen Watt