Colleen Walsh
Administrative Assistant
Brigus,NL - Newfoundland And Labrador
Summary
Dedicated administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Recptionist
H & R Block
Bay Roberts, NL
02.2022 - 05.2022
- Offered friendly and efficient service to customers.
- Handled incoming and outgoing telephone calls.
- Performed administrative and clerical tasks.
- Maintained energy and enthusiasm in fast-paced environment.
- Received and processed stock into inventory management system.
Sales Secretary
Winpak Atlantic
Dieppe, NB
02.2003 - 12.2007
- Performed administrative and secretarial support functions for the Regional Manager of a large packaging manufacturer.
- Prepared spreadsheets, correspondence and detailed technical reports.
- Supervised support staff.
- Coordinated the submission of new projects for technical and costing review.
- Monitored warehouse and shipping departments to ensure timely delivery of shipments; maintained accurate inventory records.
- Served as liaison between customers and traveling sales representative covering NB, NS, PE & NL.
Call Center Location Supervisor
Last Minute Club
Dieppe, NB
01.2002 - 05.2003
- Managed, motivated and coached a 9 member team of travel consultants..
- Managed escalated calls
- Ensured a high level of product knowledge existed within the team.
- Reviewed call center statistics to measure staff performance and need for improvement.
Call Center Travel Consultant
Last Minute Club
Dieppe, NB
01.2001 - 02.2002
- Earned valuable repeat and referral business based on excellent customer relations.
- Accurately processed business and leisure travel for on-line, walk-in and call-in customers.
- Utilized Sabre, Internet and vendor websites to research and report on pricing, availability, features, tour itineraries, cruise lines, health issues, currencies and entry requirements.
Location Supervisor
Budget Rent a Car
Monton, NB
05.1999 - 05.2001
- Directed and controlled fleet activity for both the downtown and airport location.
- Oversaw maintenance and repair of fleet vehicles ensuring quality standards are maintained.
- Hired, supervised and trained staff.
- Resolved customer complaints.
- Presented a strong balance between team player and leadership role.
- Audited workflow for accuracy.
- Completed, reviewed and submitted various reports to Regional Manager.
Education
Diploma - Marketing
New Brunswick Community College
Saint John, NB 09.1989 - 06.1991
Skills
Multitasking Abilities
Timeline
Recptionist
H & R Block
02.2022 - 05.2022
Sales Secretary
Winpak Atlantic
02.2003 - 12.2007
Call Center Location Supervisor
Last Minute Club
01.2002 - 05.2003
Call Center Travel Consultant
Last Minute Club
01.2001 - 02.2002
Location Supervisor
Budget Rent a Car
05.1999 - 05.2001
Diploma - Marketing
New Brunswick Community College
09.1989 - 06.1991
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