Colleen Tulloch
29 Seahorse Ave Brampton,ON
Summary
Team-oriented and adaptable to working well in a diverse environment, where my abilities to multitask and approach new assignments with a positive attitude will benefit the goals of the company.
Overview
23
23
years of professional experience
Work History
Customer Service Agent
AIR CANADA-Operations-CJM
09.2018 - Current
- Daily liaison with domestic/International agents across Air Canada's network assisting with various operational issues.
- Maintain and process daily domestic/International flight connections block with focusing on connection times.
- Liaise with other operational department and hubs to maintain consistent information should there be a delay, cancellation or diversion.
- Process flight cancellation and re-accommodation for passengers.
- Aircraft equipment change when necessary.
- Process and update daily gate comments for W&B, load restriction, block seats and crew deck seating.
- Process ad-hoc request such as AOG bookings, liaise with an external hotel broker to secure rooms for misconnections and cancelled flights.
Mom
Home
01.2013 - 09.2018
- Manage and budget to effectively maintain a home.
- Purchase needed supplies, resources for a child's educational needs.
- Support, encourage and maintained a safe, healthy and nurturing environment for a child to grow, progress and learn life long skills.
- Encourage exercise and other activities for a child's well-being.
Property Accountant
Various
01.2000 - 12.2012
- Reconciled accounts payable, receivable and prepared monthly wire transfers, cash distributions and mortgage payments.
- Communicated with on-site administrators and property managers to finalize the monthly accounting process done in a timely manner.
- Generated monthly financial statements, including general ledger review, monthly journal entries, balance sheet account reconciliations and P&L account schedules.
- Assisted property managers and regional managers with monthly budget variance analysis and assisted with annual budget preparations.
- Reviewed and reconciled discrepancies in accounts and financial documentation.
Education
Pursuing-Bachelor of Business Administration -
Yorkville University
Diploma-Med Lab Assistant -
Everest College
Skills
- Customer Service
- Team-building
- Strong interpersonal skills
- Attention to details
- Decision-Making
- Excellent verbal and written communication
Additional Information
Software Programs at Air Canada:
- Amadeus-CM
- Communicator
- MS Word and Excel
Interest & References
- Going on walks and listening to music.
- Learning about different cultures.
- Enjoy travelling.
References:
- Available upon request
Timeline
Customer Service Agent
AIR CANADA-Operations-CJM
09.2018 - Current
Mom
Home
01.2013 - 09.2018
Property Accountant
Various
01.2000 - 12.2012
Pursuing-Bachelor of Business Administration -
Yorkville University
Diploma-Med Lab Assistant -
Everest College