Summary
Overview
Work History
Education
Skills
Additional Information
Interest & References
Timeline
Generic

Colleen Tulloch

29 Seahorse Ave Brampton,ON

Summary

Team-oriented and adaptable to working well in a diverse environment, where my abilities to multitask and approach new assignments with a positive attitude will benefit the goals of the company.

Overview

23
23
years of professional experience

Work History

Customer Service Agent

AIR CANADA-Operations-CJM
09.2018 - Current
  • Daily liaison with domestic/International agents across Air Canada's network assisting with various operational issues.
  • Maintain and process daily domestic/International flight connections block with focusing on connection times.
  • Liaise with other operational department and hubs to maintain consistent information should there be a delay, cancellation or diversion.
  • Process flight cancellation and re-accommodation for passengers.
  • Aircraft equipment change when necessary.
  • Process and update daily gate comments for W&B, load restriction, block seats and crew deck seating.
  • Process ad-hoc request such as AOG bookings, liaise with an external hotel broker to secure rooms for misconnections and cancelled flights.

Mom

Home
01.2013 - 09.2018
  • Manage and budget to effectively maintain a home.
  • Purchase needed supplies, resources for a child's educational needs.
  • Support, encourage and maintained a safe, healthy and nurturing environment for a child to grow, progress and learn life long skills.
  • Encourage exercise and other activities for a child's well-being.

Property Accountant

Various
01.2000 - 12.2012
  • Reconciled accounts payable, receivable and prepared monthly wire transfers, cash distributions and mortgage payments.
  • Communicated with on-site administrators and property managers to finalize the monthly accounting process done in a timely manner.
  • Generated monthly financial statements, including general ledger review, monthly journal entries, balance sheet account reconciliations and P&L account schedules.
  • Assisted property managers and regional managers with monthly budget variance analysis and assisted with annual budget preparations.
  • Reviewed and reconciled discrepancies in accounts and financial documentation.

Education

Pursuing-Bachelor of Business Administration -

Yorkville University

Diploma-Med Lab Assistant -

Everest College

Skills

  • Customer Service
  • Team-building
  • Strong interpersonal skills
  • Attention to details
  • Decision-Making
  • Excellent verbal and written communication

Additional Information

Software Programs at Air Canada:


  • Amadeus-CM
  • Communicator
  • MS Word and Excel

Interest & References

  • Going on walks and listening to music.
  • Learning about different cultures.
  • Enjoy travelling.

References:

  • Available upon request

Timeline

Customer Service Agent

AIR CANADA-Operations-CJM
09.2018 - Current

Mom

Home
01.2013 - 09.2018

Property Accountant

Various
01.2000 - 12.2012

Pursuing-Bachelor of Business Administration -

Yorkville University

Diploma-Med Lab Assistant -

Everest College

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Colleen Tulloch