Colleen Torres
San Jose
Summary
Dedicated employee experienced in multitasking and working under pressure. Organizes activities and events for clients to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
House Manager
Hope Sober Living
2022.12 - Current
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervise residents in handling chores and upholding the rules and the structure of the SLE.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Managed all intake and discharge paperwork and procedures for residents.
- Maintain a safe and sober enviroment for all clients residing in the house.
Cook
Jackie's Place
2023.01 - 2023.07
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Hotel Night Auditor
Econo Lodge Hotel
2017.01 - 2018.04
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Generated and printed daily financial reports to track hotel performance.
Hotel Night Auditor
Microtel Inn&suites By Wyndham
2016.02 - 2017.01
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Kept accounts in balance and ran daily reports to verify totals.
Education
GED -
Lakeport Unified School District
Lakeport, CA03.2002
Skills
- Client Requirements
- Emotional Support
- Staff Training
- Supervising Residents
- Behavior Modeling
- Professional Relationships
- Creative Thinking
- Positive Reinforcement Methods
- Preventive Maintenance
- Supporting Daily Living Needs
- Clerical Support
- Multi tasker
Timeline
Cook
Jackie's Place
2023.01 - 2023.07
House Manager
Hope Sober Living
2022.12 - Current
Hotel Night Auditor
Econo Lodge Hotel
2017.01 - 2018.04
Hotel Night Auditor
Microtel Inn&suites By Wyndham
2016.02 - 2017.01
GED -
Lakeport Unified School District
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