Colleen Tocher
Hamilton
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Senior Manager HR Business Partner
Scotiabank
Toronto
01.2025 - Current
- Led cross-functional teams to implement process improvements and operational efficiencies.
- Developed and maintained strong relationships with key stakeholders and partners.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Coordinated projects ensuring alignment with organizational goals and objectives.
- Monitored team performance, providing feedback and support for professional development.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Established effective communication channels between different departments within the organization.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Facilitated training programs to enhance employee skills and knowledge.
- Coached managers on best practices for effective management of their teams.
Employee Relations Manager
Scotiabank
Toronto
12.2019 - 01.2025
- Facilitated employee relations initiatives to enhance workplace culture and engagement.
- Advised management on employee concerns and conflict resolution strategies.
- Developed training programs focused on workplace diversity and inclusion practices.
- Collaborated with HR teams to implement effective communication strategies across departments.
- Conferred with management to develop or implement personnel policies or procedures.
- Provided advice and guidance to leadership and non-management personnel in resolving work-related problems.
- Consulted with legal counsel when necessary regarding disputes or potential litigation.
- Facilitated training sessions for managers on topics related to employee relations including harassment prevention, diversity awareness.
- Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
- Investigated, arbitrated and resolved employee complaints and issues.
- Maintained accurate records of all employee relation activities including complaint investigations, counseling meetings.
- Guided managers and supervisors on resolving discipline issues and employee grievances.
Education
Human Resources - Business Administration And Management
Mohawk College of Applied Arts And Technology
Hamilton 01.2019 - 01.2022
Skills
- Conflict resolution
- Performance management
- Project coordination
- Effective communication
- Team leadership
- Relationship building
- Cross-functional communication
- Human resources management
- Influencing and negotiating
- Adaptability
- Interpersonal skills
- Professionalism
- Training and development
Certification
- CHRL
- Executive Mediation
Timeline
Senior Manager HR Business Partner
Scotiabank
01.2025 - Current
Employee Relations Manager
Scotiabank
12.2019 - 01.2025
Human Resources - Business Administration And Management
Mohawk College of Applied Arts And Technology
01.2019 - 01.2022