Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Colleen Spencer

Kewick,ON

Summary

Proven track record in hospitality, exemplified by my tenure at Big Daddy's, where I excelled in guest engagement and cash handling, enhancing customer loyalty and driving revenue growth. Skilled in managing high-volume environments and delivering exceptional service, I consistently ensure guest satisfaction and operational efficiency.

Overview

26
26
years of professional experience

Work History

Server

Whimpy's Diner
09.2019 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender/Server

Big Daddy's
01.2016 - 09.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender/Server

Galaxy Tavern
04.2010 - 07.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Cocktail Server

Richmond Inn
05.1994 - 09.1999
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Education

Diploma Nursing Assistant Program - Nursing

Georgian College
Owen Sound, ON
06.1991

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Languages

English
Full Professional

Timeline

Server

Whimpy's Diner
09.2019 - 08.2020

Bartender/Server

Big Daddy's
01.2016 - 09.2019

Bartender/Server

Galaxy Tavern
04.2010 - 07.2014

Cocktail Server

Richmond Inn
05.1994 - 09.1999

Diploma Nursing Assistant Program - Nursing

Georgian College
Colleen Spencer