Colleen Spencer
Kewick,ON
Summary
Proven track record in hospitality, exemplified by my tenure at Big Daddy's, where I excelled in guest engagement and cash handling, enhancing customer loyalty and driving revenue growth. Skilled in managing high-volume environments and delivering exceptional service, I consistently ensure guest satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Server
Whimpy's Diner
09.2019 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender/Server
Big Daddy's
01.2016 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender/Server
Galaxy Tavern
04.2010 - 07.2014
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Cocktail Server
Richmond Inn
05.1994 - 09.1999
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
Diploma Nursing Assistant Program - Nursing
Georgian College
Owen Sound, ON06.1991
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
English
Full Professional
Timeline
Server
Whimpy's Diner
09.2019 - 08.2020
Bartender/Server
Big Daddy's
01.2016 - 09.2019
Bartender/Server
Galaxy Tavern
04.2010 - 07.2014
Cocktail Server
Richmond Inn
05.1994 - 09.1999
Diploma Nursing Assistant Program - Nursing
Georgian College