Colleen Shuey
Mountain Ranch
Summary
Detail-oriented professional with a strong background in training coordination and customer service. Proven ability to enhance team collaboration and scheduling efficiency to improve operational outcomes.
Overview
17
17
years of professional experience
Work History
Cook/ Deli
Sender's Market Inc
Mountain Ranch
07.2026 - Current
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Assisted in cooking and assembling dishes according to standardized recipes.
- Maintained cleanliness of kitchen area by following sanitation guidelines and procedures.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Training Coordinator
TriHealth
Cincinnati
12.2020 - 11.2025
- Facilitated training for new staff and conducted refresher sessions for experienced team members to ensure ongoing competency.
- Delivered training for TriHealth and offshore vendor staff to ensure proficiency in EPIC, Cisco, and Cadence systems.
- Completed remote training of all staff of our offshore vendor.
- Collaborated with management teams to enhance functionality of TriHealth Customer Connection Center, contributing to a world-class experience for customers and internal stakeholders.
- Applied skills in Excel, PowerPoint, SharePoint, Webex, Microsoft Word, and Outlook to enhance productivity and communication.
- Assisted with call auditing and worked closely with the Auditors to form the Call Quality team.
- Assisted with interviews and peer interviews for positions within the TriHealth Revenue Cycle team.
Appointment Coordinator
TriHealth Inc
Cincinnati
06.2013 - 12.2020
- Coordinated scheduling for Internal Medicine, Family Practice, Cardiology, Pediatrics, and Musculoskeletal physicians to optimize patient flow.
- Executed outreach calls to schedule health maintenance appointments, contributing to improved patient engagement.
- Audited team members' performance to ensure adherence to scheduling protocols and enhance service quality.
- Trained new hires on all scheduling and messaging systems and protocols.
- Thorough working knowledge of EPIC and Cadence systems.
Physician Line
TriHealth Inc
Cincinnati
06.2009 - 06.2013
- Coordinated transfer of patient medical records to outside healthcare facilities, ensuring timely access for continued patient care.
- Communicated urgent information pertaining to in-patient status to physicians.
- Utilized DocHalo and Voalte Messenger to contact on-call physicians for new hospital consults and admissions, facilitating prompt care decisions.
- Developed personalized messaging tools within EPIC, enhancing accuracy and efficiency of communication during patient calls.
Education
High School Diploma -
Seton High School
Cincinnati05-2009
Skills
- Food preparation
- Recipe compliance
- Food safety practices
- Sanitation standards
- Quality control
- Time optimization
- Employee training
- Scheduling optimization
- Customer support
- Effective communication
- Detail orientation
- Issue resolution
- Teamwork
Timeline
Cook/ Deli
Sender's Market Inc
07.2026 - Current
Training Coordinator
TriHealth
12.2020 - 11.2025
Appointment Coordinator
TriHealth Inc
06.2013 - 12.2020
Physician Line
TriHealth Inc
06.2009 - 06.2013
High School Diploma -
Seton High School