Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Ruis

Vallejo

Summary

Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.

Overview

26
26
years of professional experience
2000
2000
years of post-secondary education

Work History

CSR /customer service representative

Waste management Recology
Vallejo
12.2024 - Current
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Gathered feedback from customers regarding products and services.
  • Provided customer service support to customers over the phone and by email.
  • Participated in team meetings or training sessions when necessary.
  • Adhered to company's established protocols for handling confidential data.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Identified customer needs and provided appropriate solutions.
  • Documented all conversations with customers in CRM software according to company standards.
  • Performed account maintenance activities such as updating client information in databases.
  • Handled customer inquiries and complaints in a timely manner.
  • Updated job knowledge by participating in educational opportunities.
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Manager of Business Development and Sales

Enhanced Energies
San Francisco
08.2020 - 09.2024
  • Developed marketing plans that included budgeting, forecasting, target markets selection and product positioning.
  • Developed and implemented effective strategies to expand customer base and increase sales.
  • Analyzed financial data including budgets and forecasts in order to assess current performance against strategic objectives.
  • Created and maintained relationships with key clients, partners, vendors, and industry professionals.
  • Supervised sales teams by providing guidance on how to effectively close deals.
  • Established pricing policies that maximized profits while maintaining customer satisfaction levels.
  • Negotiated contracts with customers to ensure best terms of agreement.
  • Identified areas for improvement in operational processes and developed solutions to enhance efficiency.
  • Maintained contact with existing customers through phone calls, emails, and visits to build strong relationships.
  • Prepared detailed reports on sales performance for senior management review.

Grooming Salon manager

Petco
Vallejo
07.2012 - 01.2020
  • Performed administrative tasks such as creating reports, tracking sales data, and reconciling financial transactions.
  • Managed daily operations of the grooming salon including scheduling appointments, ordering supplies, and managing employees.
  • Resolved conflicts between customers regarding payment issues or unsatisfactory service experiences.
  • Recruited new staff members by conducting interviews and selecting qualified applicants for open positions.
  • Ensured compliance with all safety regulations and procedures for both customers and employees.
  • Monitored inventory levels of shampoo, conditioner, nail clippers, brushes, ensuring adequate stock is available at all times.
  • Conducted regular staff meetings to ensure team was up-to-date on new products, services, and policies.
  • Trained new employees in proper techniques for providing quality pet care services.
  • Inspected equipment regularly to ensure proper functioning of tools used during grooming sessions.
  • Advised customers on appropriate health care regimens based on breed type or individual needs of their pet.
  • Analyzed customer feedback surveys in order to improve overall experience at the grooming salon.
  • Implemented an online booking system that allowed customers to easily book appointments from their home computer or mobile device.
  • Provided exceptional customer service by responding quickly to inquiries and addressing any complaints or concerns promptly.
  • Organized special events such as pet adoption drives to increase awareness of the grooming salon's services within the community.
  • Developed partnerships with local shelters and rescue organizations to provide discounted services for pets in need.

Nurse

Sunbridge at La Mariposa
Fairfield
06.1999 - 07.2003
  • Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
  • Responded quickly and effectively to changes in condition or response to treatment.
  • Maintained a safe environment for both staff and patients through adherence to safety protocols.
  • Provided nursing care for patients with various medical diagnoses and treatments.
  • Administered medications and treatments in accordance with physician orders.
  • Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
  • Participated in quality improvement initiatives in order to improve patient outcomes.
  • Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
  • Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
  • Provided guidance to new employees regarding policies and procedures within the organization.
  • Ensured that all documentation was accurate and up-to-date according to established guidelines.
  • Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
  • Collected and documented vital signs to track current patient conditions.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.

Education

Certificate In Nursing In The State Of California - Nursing

Sunbridge Training
06.1998 - 07.1999

Rio Vista High
Rio Vista, CA

Skills

  • Verbal communication
  • Customer service
  • Conflict resolution
  • CRM software
  • Relationship building
  • Sales strategy
  • Performance reporting
  • Team collaboration
  • Problem solving
  • Time management
  • Adaptability to change
  • Training and mentoring
  • Critical thinking
  • Call center experience
  • Complaint handling
  • Money handling
  • Store maintenance
  • Dispute resolution
  • Appointment scheduling
  • New teller training
  • Active listening
  • Order fulfillment
  • Staff training
  • Credit card payment processing
  • Product education
  • Customer relationship management (CRM)
  • Key stakeholder relationship building
  • Executive management support
  • Problem resolution
  • Stress management
  • Microsoft PowerPoint
  • Grammar
  • Client relations
  • Filing
  • Decision-making
  • Call triaging
  • Reading comprehension
  • Adaptability and flexibility
  • In-store support
  • Senior leadership support
  • Team development
  • Email management
  • Proofreading
  • Call management
  • Call center operations
  • Stock management
  • Negotiation strategies
  • Task prioritization
  • Multi-task management
  • Shipping and receiving
  • Recordkeeping strengths
  • Prioritization
  • Courteous demeanor
  • Call center procedures
  • Refunds processing
  • Customer consulting
  • Customer relations

Timeline

CSR /customer service representative

Waste management Recology
12.2024 - Current

Manager of Business Development and Sales

Enhanced Energies
08.2020 - 09.2024

Grooming Salon manager

Petco
07.2012 - 01.2020

Nurse

Sunbridge at La Mariposa
06.1999 - 07.2003

Certificate In Nursing In The State Of California - Nursing

Sunbridge Training
06.1998 - 07.1999

Rio Vista High

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Colleen Ruis