Colleen Roy
Alvina,SK
Summary
Seeking a full time position within the health region field where I can broaden my current skills and abilities and enhance my knowledge within an administrative support role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Companion/Care Aid
National Care
Saskatoon, SK
06.2019 - Current
- Administer medication to patients, Basic vital checks, AM duties which include waking elderly patients and assisting with hygiene care, Cooking and serving meals, Light housekeeping, Social activities with patients (crafts, walks, social events), Companion care (visit, talk with patients)
- Assisted with daily activities such as bathing, dressing and grooming.
- Assisted with light housekeeping duties including laundry, vacuuming, dusting, and tidying up living spaces.
- Helped seniors manage medications by providing reminders or administering doses as needed.
- Coordinated with health care professionals regarding client care plans.
- Provided emotional support to seniors who are dealing with physical limitations or grief due to loss of a loved one.
Customer Service Representative
Saskatchewan Liquor and Gaming Authority
Saskatoon, SK
01.2014 - 01.2018
- Provided excellent customer service, Product knowledge and provided recommendations to customers and clients, Product inventory, Cashier duties which includes POS system, drop duties, cash out and reconciling, Issued liquor permits, Prepared liquor orders for restaurants and bars, Courses regarding product knowledge
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Micisotan Café
Saskatoon, SK
01.2005 - 01.2013
- Greeted customers in a polite and professional manner, Served customers, Supervised employees, Cook, Organized and executed catering orders and events, Restaurant inventory, Bank deposits and financial record keeping
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Education
Health & Medical Program, Medical Terminology, Anatomy & Physiology, Health Assessments & Challenges, Health Science classes, Health Records, Supportive Care -
Saskatchewan Indian Institute of Technologies (SIIT)
01.1999
Skills
- Excellent customer service
- Time management
- Attentive
- Patient
- Team player
- Organizational skills
- Attention to detail
- Communication skills
- Compassionate
- Mobility Assistance
- Compassionate client care
- Conflict Resolution
- Task Delegation
- Customer Service
- Team Management
- Product Knowledge
- Complaint resolution
- Data Collection
Certification
- WHMIS
- Medication module
- Service Best
- Qola - Patient charting
Timeline
Companion/Care Aid
National Care
06.2019 - Current
Customer Service Representative
Saskatchewan Liquor and Gaming Authority
01.2014 - 01.2018
Assistant Manager
Micisotan Café
01.2005 - 01.2013
Health & Medical Program, Medical Terminology, Anatomy & Physiology, Health Assessments & Challenges, Health Science classes, Health Records, Supportive Care -
Saskatchewan Indian Institute of Technologies (SIIT)
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