COLLEEN ROSA
Clarington,ON
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Seasoned Director of Operations with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.
Overview
24
24
years of professional experience
Work History
Director
Rosa Labour Services Inc.
Etobicoke, Ontario
01.2010 - Current
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed training programs for new employees as well as existing staff members.
- Delegated work to staff, setting priorities and goals.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Managed day-to-day operations of a large staff in multiple departments.
Intermodal Coordinator
Canadian Pacific Railway
Vaughan, Ontario
01.2002 - 05.2008
- Resolved any issues or discrepancies related to the transport of goods.
- Ensured accurate and timely movement of intermodal shipments, including rail and over-the-road transportation.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Directed cargo loading to monitor even distribution of weight.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Assisted with other administrative tasks as assigned.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Legal Administration
Centennial College of Applied Arts And Technology
Scarborough, ON06-1991
High School Diploma -
Woburn C.I.
Scarborough, ON06-1989
Skills
- Business management
- Schedule oversight
- Financial administration
- Effective leader
- Multitasking
- Verbal and written communication
- Performance improvement
- Manage operations
- Operations oversight
Timeline
Director
Rosa Labour Services Inc.
01.2010 - Current
Intermodal Coordinator
Canadian Pacific Railway
01.2002 - 05.2008
Legal Administration
Centennial College of Applied Arts And Technology
High School Diploma -
Woburn C.I.