Summary
Overview
Work History
Education
Skills
Timeline
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COLLEEN ROSA

COLLEEN ROSA

Clarington

Summary

Dynamic operations leader with a proven track record at Rosa Labour Services Inc., specializing in strategic planning and workforce development. Expert in enhancing operational efficiency and fostering team leadership. Skilled in data analysis and proficient in Microsoft Excel, I drive sustainable growth while ensuring compliance and improving safety standards.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational and administrative skills. Ready to help team achieve company goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

23
23
years of professional experience

Work History

Director of Operations

Rosa Labour Services Inc.
01.2010 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Intermodal Agent

Canadian Pacific Railway
01.2002 - 05.2008
  • Ensured regulatory compliance through a thorough understanding of industry standards and applicable laws governing intermodal transport.
  • Collaborated with team members to develop strategies for improving overall performance in the intermodal department.
  • Ensured timely delivery of shipments by closely monitoring transit times and proactively addressing potential issues.
  • Streamlined internal operations by implementing efficient processes for booking, tracking, and invoicing shipments.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Examined cargo and freight shipments to check goods' condition.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Entered shipping information into computer system and estimated freight.

Education

Legal Administration

Centennial College
Scarborough, ON
06-1991

High School Diploma -

Woburn C.I
Scarborough, ON
06-1989

Skills

  • Operational efficiency
  • Strategic planning and execution
  • Business management
  • Workforce planning
  • Operations management
  • Team leadership
  • Employee development
  • Customer service
  • Data analysis
  • Effective leader
  • Hiring and onboarding
  • Proficient in Microsoft
  • Proficient in Quickbooks
  • Proficient in Excel
  • Proficient in Powerpoint
  • Viso Program
  • Staff hiring

Timeline

Director of Operations

Rosa Labour Services Inc.
01.2010 - Current

Intermodal Agent

Canadian Pacific Railway
01.2002 - 05.2008

Legal Administration

Centennial College

High School Diploma -

Woburn C.I

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COLLEEN ROSA