Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Colleen Richard

Truro,NS
Colleen Richard

Summary

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.

Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.

Overview

18
years of professional experience

Work History

NSLC
Guysborough, Nova Scotia

Cashier Team Lead
04.2016 - 11.2024

Job overview

  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Processed refunds and exchanges according to company policy.
  • Supported other teams when necessary, such as stocking shelves or bagging purchases.
  • Developed strong working relationships with team members to foster collaboration.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.

Tim Hortons
Antigonish, Nova Scotia

Head Supervisor
09.2006 - 05.2014

Job overview

  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.

Education

Advanced Medical First Responder
Guysborough, Nova Scotia

04-2023

University Overview

Dr John Hugh Gillis Regional High School
Antigonish, Nova Scotia

High School Diploma
06-2001

University Overview

Skills

  • Cashier training
  • Money handling
  • Heavy lifting
  • Upselling strategies
  • Workload prioritization
  • Inventory management
  • Shift scheduling
  • Team leadership
  • Adaptability and dependability
  • Punctual and reliable
  • Multitasking and organization
  • Team management
  • Staff motivation
  • Product knowledge
  • Customer service
  • POS system proficiency
  • Motivational skills
  • Problem-solving
  • Attention to detail
  • POS system

Timeline

Cashier Team Lead
NSLC
04.2016 - 11.2024
Head Supervisor
Tim Hortons
09.2006 - 05.2014
Advanced Medical First Responder
Dr John Hugh Gillis Regional High School
High School Diploma
Colleen Richard