Colleen Pollock
Onoway
Summary
Dynamic professional with a proven track record at Home Depot, excelling in employee engagement and workplace safety. Skilled in problem resolution and inventory management, I have successfully enhanced team productivity and streamlined operations. My coaching and mentoring abilities foster a collaborative environment, driving significant improvements in customer service and operational efficiency.
Overview
19
19
years of professional experience
Work History
Department Supervisor
Home Depot
06.2011 - Current
- Assisted in daily operations, ensuring adherence to safety protocols and company standards.
- Supported staff training initiatives, enhancing team productivity and efficiency.
- Learned inventory management systems to maintain accurate stock levels and reduce discrepancies.
- Contributed to team meetings, sharing insights on process improvements and workflow optimization.
- Engaged in continuous learning opportunities, adapting quickly to new tools and procedures.
- Trained new employees on overall company and department-specific policies and procedures.
Shop Owner
The Copper Kilt Salon and Spa
03.2009 - 04.2011
- Managed daily shop operations, ensuring smooth customer service and efficient inventory management.
- Developed marketing strategies to increase brand awareness and drive sales growth.
- Trained and mentored staff to enhance team performance and improve customer interactions.
- Implemented cost-saving measures that streamlined processes and reduced overhead expenses.
- Oversaw financial transactions, maintaining accurate records for budgeting and reporting purposes.
- Created engaging in-store promotions that attracted new customers and encouraged repeat business.
Legal Assistant
Patriot Law Group
01.2007 - 11.2008
- Prepared legal documents, ensuring accuracy and compliance with court requirements.
- Managed case files and maintained organized records for efficient retrieval.
- Conducted legal research to support attorneys in case preparation and strategy development.
- Coordinated communication between clients, attorneys, and court personnel to facilitate case progress.
- Assisted in drafting correspondence and legal briefs under attorney supervision, enhancing clarity and precision.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Education
Legal Assistant Diploma - Legal
Red Deer College
Red Deer, AB04-1996
Skills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Interactive communication skills
- POS systems operations
- Employee engagement
- Coaching and mentoring
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Animal Care
- Reading
- Avid Knitter
Timeline
Department Supervisor
Home Depot
06.2011 - Current
Shop Owner
The Copper Kilt Salon and Spa
03.2009 - 04.2011
Legal Assistant
Patriot Law Group
01.2007 - 11.2008
Legal Assistant Diploma - Legal
Red Deer College
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