Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AssistantManager

Colleen Osadchuk

Calgary

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

26
26
years of professional experience

Work History

Assistant Manager

Dollarama
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Liquor Store Clerk

Costco
08.2020 - 07.2023
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Set up new sales displays each week with fresh merchandise.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card and check transactions to complete customer purchases.

Lead Merchandiser

Hudson's Bay Company, HBC
03.2008 - 01.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Conducted regular store audits to verify compliance with company policies.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Updated pricing and signage to complete product displays and educate customers.

Sales Associate /Merchandiser

Hudson's Bay Company, HBC
11.1997 - 03.2008
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Established strong vendor relationships to maintain and support business.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.

Education

Alberta College
Edmonton, AB

Skills

  • Staff Training
  • Customer Service
  • Detail oriented
  • Product know;edge
  • Store Maintenance
  • Office Organization
  • Calm and Professional Under Pressure
  • Judgment and Decision-Making
  • Store setups
  • Complaint Management
  • Planogram Execution
  • Manager Coaching and Training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager

Dollarama
08.2022 - Current

Liquor Store Clerk

Costco
08.2020 - 07.2023

Lead Merchandiser

Hudson's Bay Company, HBC
03.2008 - 01.2020

Sales Associate /Merchandiser

Hudson's Bay Company, HBC
11.1997 - 03.2008

Alberta College

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Colleen Osadchuk