Colleen Munroe
Saskatoon,SK
Summary
Skilled Care Provider assisting the elderly with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Overview
17
17
years of professional experience
Work History
Custodian
Self-employeed
Saskatoon, SK
01.2010 - Current
- Conducted regular inspections to identify areas needing improvement in cleanliness standards.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum to clean carpeted areas in offices, lobbies and cor
Care Aide
Private Care
Saskatoon, SK
01.2023 - 06.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered prescribed medications and monitored client health conditions.
- Maintained accurate records of patient progress and care interventions.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
- Collaborated with interdisciplinary team members to develop personalized care plans for patients, optimizing health outcomes.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Provided emotional support to patients during difficult times, offering a listening ear and empathetic presence.
- Served as a liaison between patients, families, and healthcare providers, ensuring clear communication of care plans and progress updates.
- Supported the smooth operation of the facility by performing light housekeeping tasks such as laundry services and meal preparation as needed.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Owner/Operator
Frontier Supply Chain Solutions Inc
Saskatoon, SK
12.2018 - 11.2020
- Navigated routes effectively using GPS technology, optimizing delivery times and minimizing fuel costs.
- Delivered packages efficiently to designated locations, ensuring timely service and customer satisfaction.
- Maintained accurate delivery logs and records, enhancing accountability and tracking processes.
- Conducted vehicle inspections regularly, ensuring compliance with safety regulations and maintenance standards.
- Assisted in training new drivers on company policies, safety protocols, and delivery procedures.
- Collaborated with dispatch team to coordinate deliveries, improving overall workflow and communication efficiency.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment,
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Courier
Relay Courier
Saskatoon, SK
02.2012 - 12.2018
- Oversaw coordination of package pickups and drop-offs to ensure timely service.
- Trained new couriers on safety protocols and operational procedures.
- Implemented process improvements to enhance delivery efficiency and customer satisfaction.
- Developed relationships with clients to foster loyalty and repeat business opportunities.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Assistant Manager
Quizno's Classic Subs
Saskatoon, SK
09.2009 - 08.2012
- Trained staff on operational procedures and customer service standards.
- Improved inventory management processes to enhance efficiency and reduce waste.
- Coordinated daily scheduling to ensure optimal staffing levels during peak hours.
- Implemented training programs that increased team performance and service qualit
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Skills
- Strong work ethic
- Respectfulness
- Patience and empathy
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Excellent communication
- Verbal communication
Timeline
Care Aide
Private Care
01.2023 - 06.2025
Owner/Operator
Frontier Supply Chain Solutions Inc
12.2018 - 11.2020
Courier
Relay Courier
02.2012 - 12.2018
Custodian
Self-employeed
01.2010 - Current
Assistant Manager
Quizno's Classic Subs
09.2009 - 08.2012