Colleen Moses
Mississauga,ON
Summary
Highly motivated and detail-oriented professional with a strong background in customer service, administration, and human resources. Seeking a challenging role as a Human Resources Assistant - Labour Relations, leveraging my skills in customer care, administrative support, and passion for fostering positive client relationships Accomplished Human Resources Administrator with [Number] years of experience in benefits administration, employee relations, and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees.
Overview
12
12
years of professional experience
Work History
Human Resources Administrative
Dye Law Firm
01.2020
- Assisted in the development and improvement of company policies and procedures
- Reviewed resumes in the company's online database for recruitment purposes
- Supported recruitment activities, including background checks and interview preparations
- Developed and implemented an employee manual to guide work-related policies and procedures
- Assisted in matters concerning labour relations.
Customer Care Representative
Sun life
08.2022 - 01.2023
- Provided best-in-class service by assisting clients with questions regarding Sunlife products, policies, and claims
- Analyzed and provided proactive solutions to client problems in a friendly manner
- Educated clients on Sunlife products and services to support their financial and health goals
- Ensured timely delivery of accurate information to clients.
Customer Service Associate
Accenture/Enbridge
06.2021 - 05.2022
- Handled customer concerns and inquiries, ensuring efficient resolutions
- Problem Solver: Analyze and fixed solutions to client problems in a friendly and proactive way
- Innovate: Provide client with additional information on Sunlife products and services in support of their financial and health goals
- Deliver results: Ensure our clients have the right information in a timely man
Brand Ambassador
Fervent Events
06.2018 - 01.2019
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
RBC Royal Banl
Financial Advisors
04.2011 - 12.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Emergency Management Course -
George Brown College
Mutual Funds Course IFC - undefined
Canadian Securities Institute
Bachelor of Arts - Spanish and French
The University of Guyana
Human Resource Management
George Brown College
12.2020
Skills
- Interpersonal skills - Data Entry
- Customer service - MS Office
- Time Management - Record Maintenance
- Team oriented - Labour relations
- Detail oriented - Analytical skills
- Result Oriented - Diagnostic testing
- Human Resource Management
Affiliations
- George Brown Alumni
- Accenture Alumni
Timeline
Customer Care Representative
Sun life
08.2022 - 01.2023
Customer Service Associate
Accenture/Enbridge
06.2021 - 05.2022
Human Resources Administrative
Dye Law Firm
01.2020
Brand Ambassador
Fervent Events
06.2018 - 01.2019
RBC Royal Banl
Financial Advisors
04.2011 - 12.2017
Emergency Management Course -
George Brown College
Mutual Funds Course IFC - undefined
Canadian Securities Institute
Bachelor of Arts - Spanish and French
The University of Guyana
Human Resource Management
George Brown College
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