Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Colleen Mokrzewski

Newcastle,Canada

Summary

Professional paralegal with talent for thorough legal research, document preparation, and case management. Proven ability to collaborate with legal teams and adapt to changing needs, ensuring effective support in high-pressure environments. Strong analytical skills and attention to detail contribute to achieving favorable outcomes. Recognized for reliability and results-driven approach in all tasks.

Overview

42
42
years of professional experience

Work History

Licensed Paralegal

Self Employed
01.2024 - Current
  • Licensed Paralegal, Commissioner of Documents, Notary Public.
  • Responsible for:
  • Client intake. Communication with clients.
  • Case preparation, client preparation.
  • Mediation.
  • Legal Research.
  • Representation of client at various Tribunals, LTB, Human Rights Tribunal, Small Claims Court.
  • Knowledgeable in Contract Law, Leasing agreements.
  • Day to day operation of the business.
  • Office management, familiar with both uLaw and Clio systems.




Owner/Operator

Mr. Sub Franchise
01.2003 - 01.2019
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.

Owner/Operator

Mr. Sub
01.2011 - 01.2013

Owner/Operator

Mr. Sub
01.1983 - 01.2005

Education

Ontario College Diploma - Paralegal

Durham College
Oshawa, Ontario
01.2022

Certificate - undefined

Oxford Seminars
Toronto, Ontario
01.2015

Skills

  • Extensive knowledge of Contract Law including Franchise Agreements, Leasing Contracts and Real-estate contracts
  • Extraordinary customer service and people skills, including conflict resolution, complaint resolution and mediation skills
  • Exceptional verbal and written communication abilities
  • Excellent knowledge of business and legal accounting
  • Very familiar with all aspects of Employment Law including Workplace Safety
  • Very confident with practice and procedures in Tribunals such as LTB and Human Rights as well as the Small Claims Court
  • Legal Research
  • Confident working independently or in a group setting Self-disciplined, well organized and very dependable

Languages

English
Full Professional
French
Elementary

Timeline

Licensed Paralegal

Self Employed
01.2024 - Current

Owner/Operator

Mr. Sub
01.2011 - 01.2013

Owner/Operator

Mr. Sub Franchise
01.2003 - 01.2019

Owner/Operator

Mr. Sub
01.1983 - 01.2005

Certificate - undefined

Oxford Seminars

Ontario College Diploma - Paralegal

Durham College

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Colleen Mokrzewski