Colleen McRae
Surrey
Summary
Dynamic Store Director with a proven track record at Saks OFF 5TH, excelling in sales leadership and operational efficiency. Enhanced customer satisfaction through strategic problem-solving and effective team building, resulting in improved employee retention and brand presence. Skilled in merchandise planning and fostering collaborative environments to drive profitability and success.
Experienced retail leader ready to drive operational excellence and customer satisfaction. Proven ability to lead teams, optimize store performance, and adapt to changing demands. Strong communication skills, strategic planning, and inventory management expertise. Reliable collaborator focused on achieving results and fostering positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Director
Saks OFF 5TH
08.2017 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Analyzed operating and financial statements for profitability ratios.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
- Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Assistant General Manager
Hudson's Bay
02.2013 - 08.2017
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Mentored and motivated team members to achieve challenging business goals.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Johnston Heights Secondary
SurreySkills
- Sales leadership
- Vendor relationship development
- Staff leadership
- Brand awareness
- Business development
- People management
- Store operations
- Strategic planning
- Merchandise planning
- Retail management
- Strategic thinker
- Documentation and reporting
- Operational efficiency
- Team building and leadership
- Loss prevention procedures
- Problem-solving
- Customer service
- Multitasking and organization
- Store merchandising
- Customer service management
- Work Planning and Prioritization
- Sales analysis
Languages
English
Certification
CHRM
Timeline
Store Director
Saks OFF 5TH
08.2017 - Current
Assistant General Manager
Hudson's Bay
02.2013 - 08.2017
CHRM
High School Diploma -
Johnston Heights Secondary
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