Colleen Mcleod

• Enhanced customer experience through knowledgeable product recommendations and personalized service.
• Maintained inventory accuracy by conducting regular stock checks and organizing storage areas efficiently.
• Processed sales transactions swiftly, ensuring a smooth checkout experience for customers.
• Assisted in training new staff on operational procedures and customer engagement techniques.
• Monitored product quality standards, ensuring compliance with health regulations and company policies.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

taking care of my father till his death in june 2023

• Developed personalized care plans in collaboration with healthcare professionals.
• Advocated for father's needs, ensuring access to necessary resources and support.
• Assisted with daily living activities, running errands, and household chores.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care in private residence

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

• Led operational strategies to enhance customer service and improve restaurant efficiency.
• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Developed training programs for staff, fostering skill development and teamwork.
• Implemented cost control measures, optimizing inventory management and reducing waste.
• Coordinated promotional events, driving customer engagement and increasing foot traffic.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Oversaw daily operations, ensuring efficient service and adherence to quality standards.
• Mentored team members, fostering a collaborative and high-performance work environment.
• Implemented process improvements that enhanced operational efficiency and customer satisfaction.
• Managed inventory control, optimizing stock levels to reduce waste and maintain product availability.
• Analyzed sales data to identify trends, informing strategic decisions on product offerings and promotions.
• Coordinated team schedules, ensuring optimal coverage during peak hours for improved service efficiency.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.