Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
SalesAssociate

Colleen Mcleod

Chilliwack,British Columbia

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

26
26
years of professional experience

Work History

Sales Associate

Fraser Valley Meats
07.2023 - 10.2025
  • Enhanced customer experience through knowledgeable product recommendations and personalized service.
  • Maintained inventory accuracy by conducting regular stock checks and organizing storage areas efficiently.
  • Processed sales transactions swiftly, ensuring a smooth checkout experience for customers.
  • Assisted in training new staff on operational procedures and customer engagement techniques.
  • Monitored product quality standards, ensuring compliance with health regulations and company policies.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Caregiver

None
09.2022 - 06.2023

taking care of my father till his death in june 2023

  • Developed personalized care plans in collaboration with healthcare professionals.
  • Advocated for father's needs, ensuring access to necessary resources and support.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care in private residence

Sales Associate

Fraser Valley Meats
02.2019 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Manager

A&W® Restaurants
08.2015 - 01.2019
  • Led operational strategies to enhance customer service and improve restaurant efficiency.
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Developed training programs for staff, fostering skill development and teamwork.
  • Implemented cost control measures, optimizing inventory management and reducing waste.
  • Coordinated promotional events, driving customer engagement and increasing foot traffic.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Manger

Tim Hortons
03.2000 - 12.2018
  • Oversaw daily operations, ensuring efficient service and adherence to quality standards.
  • Mentored team members, fostering a collaborative and high-performance work environment.
  • Implemented process improvements that enhanced operational efficiency and customer satisfaction.
  • Managed inventory control, optimizing stock levels to reduce waste and maintain product availability.
  • Analyzed sales data to identify trends, informing strategic decisions on product offerings and promotions.
  • Coordinated team schedules, ensuring optimal coverage during peak hours for improved service efficiency.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

Port Coquitlam Senior Secondary
Port Coquitlam, BC

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Cash handling
  • Verbal/written communication
  • Inventory tracking
  • Superb time management
  • Microsoft word and excel knowledgeable

Accomplishments

    Management Certification Tim Hortons

    WHIMIS

    Serve it right certification

Languages

English
Full Professional

Timeline

Sales Associate

Fraser Valley Meats
07.2023 - 10.2025

Caregiver

None
09.2022 - 06.2023

Sales Associate

Fraser Valley Meats
02.2019 - 08.2022

Manager

A&W® Restaurants
08.2015 - 01.2019

Manger

Tim Hortons
03.2000 - 12.2018

High School Diploma -

Port Coquitlam Senior Secondary
Colleen Mcleod