Overview
Work History
Education
Interests
Timeline
Generic

Colleen Klassen

Overview

18
18
years of professional experience

Work History

Regional Centre Lead

Hoya Vision Care Canada
04.2019 - Current
  • Manage approximately 50 incoming calls, emails and faxes per day from customers
  • Troubleshooting incoming orders to provide alternatives when order cannot be processed as ordered
  • Helping customers troubleshoot and providing technical and optical solutions
  • Advising accounts about new and current products
  • Self-motivated, with a strong sense of personal responsibility.
  • Working with optical staff when they have difficulties with dispensing glasses to their patients
  • Work effectively in fast-paced environments.
  • Assist with day-to-day operations, working efficiently and productively with all team members.
  • Data entry and receiving

Licensed Optician

Spectacular Eyecare LTD
11.2013 - 02.2019
  • Recruiting and managing staff
  • Insurance billings, Alberta Health Care Billings, accounts receivable
  • Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
  • Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
  • Resolved customer complaints professionally and effectively to maintain positive client relationships.
  • Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.

Licensed Optician

Lake Country Optometry
09.2007 - 12.2012
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
  • Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

Education

Opticians License -

College of Opticians of BC
Vancouver, BC
04.2012

Certified Optometric Assistant -

Canadian Certified Optometric Assistant
Ottawa, ON
05.2004

Diploma in Animal Health Technology -

Fairview College
Fairview, AB
04.1994

High School Diploma -

North Peace Secondary School
Fort St. John, BC
06.1992

Interests

  • Crafting and DIY Projects
  • Adventure Travel
  • Triathlon-Competed and finished Ironman Triathlon 2010

Timeline

Regional Centre Lead

Hoya Vision Care Canada
04.2019 - Current

Licensed Optician

Spectacular Eyecare LTD
11.2013 - 02.2019

Licensed Optician

Lake Country Optometry
09.2007 - 12.2012

Certified Optometric Assistant -

Canadian Certified Optometric Assistant

Diploma in Animal Health Technology -

Fairview College

High School Diploma -

North Peace Secondary School

Opticians License -

College of Opticians of BC

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Colleen Klassen