- Crafting and DIY Projects
- Adventure Travel
- Triathlon-Competed and finished Ironman Triathlon 2010
Colleen Klassen
Overview
18
18
years of professional experience
Work History
Regional Centre Lead
Hoya Vision Care Canada
Calgary, Canada
04.2019 - Current
- Manage approximately 50 incoming calls, emails and faxes per day from customers
- Troubleshooting incoming orders to provide alternatives when order cannot be processed as ordered
- Helping customers troubleshoot and providing technical and optical solutions
- Advising accounts about new and current products
- Self-motivated, with a strong sense of personal responsibility.
- Working with optical staff when they have difficulties with dispensing glasses to their patients
- Work effectively in fast-paced environments.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Data entry and receiving
Licensed Optician
Spectacular Eyecare LTD
Calgary, Canada
11.2013 - 02.2019
- Recruiting and managing staff
- Insurance billings, Alberta Health Care Billings, accounts receivable
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
Licensed Optician
Lake Country Optometry
Lake Country, Canada
09.2007 - 12.2012
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Education
Opticians License -
College of Opticians of BC
Vancouver, BC04.2012
Certified Optometric Assistant -
Canadian Certified Optometric Assistant
Ottawa, ON05.2004
Diploma in Animal Health Technology -
Fairview College
Fairview, AB04.1994
High School Diploma -
North Peace Secondary School
Fort St. John, BC06.1992
Interests
Timeline
Regional Centre Lead
Hoya Vision Care Canada
04.2019 - Current
Licensed Optician
Spectacular Eyecare LTD
11.2013 - 02.2019
Licensed Optician
Lake Country Optometry
09.2007 - 12.2012
Certified Optometric Assistant -
Canadian Certified Optometric Assistant
Diploma in Animal Health Technology -
Fairview College
High School Diploma -
North Peace Secondary School
Opticians License -
College of Opticians of BC