Colleen Kiefer
Alberta Beach,AB
Summary
With over three decades of experience in the cosmetics and retail industry, I am a highly organized and dedicated professional known for achieving sales goals, team coaching, and stock management. My expertise in clienteling and merchandising, along with a proven track record of leadership and community involvement, make me a valuable asset to any organization. I am committed to delivering exceptional customer service and look forward to contributing my skills to your team.
Overview
32
32
years of professional experience
Work History
Beauty Consultant
Shoppers Drug Mart
10.2019 - 09.2023
- Conducted consultations to understand client's needs and provide personalized skincare, haircare and makeup recommendations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Submitted weekly stock orders and arranged merchandise to present visually appealing displays and attract clientele.
- Trained new Beauty Advisors in product knowledge and customer service protocols.
- Promoted products and services to increase sales numbers and revenue.
- Organized and ran two cosmetic gala events.
Beauty Counter Manager
Hudson's Bay
10.1991 - 10.2019
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Coached, motivated and trained new Beauty Advisors
- Organized sale events and created eye-catching product displays.
- Established team priorities, maintained schedules and monitored performance.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Skills
- Sales Expertise
- Products Knowledge
- Makeup Application
- Customer Engagement
- Product Merchandising
- Building and Maintaining Clientele
Accomplishments
- Semi-finalist for The Cosmetics Outstanding Achievement Awards (COSAs) in 2017.
- Consistent Sales Excellence: Achieved and surpassed sales goals throughout cosmetics career, earning over a dozen Estee Lauder awards for outstanding clienteling and exceeding sales targets.
- Leadership and Coaching: Successfully coached and mentored teams of beauty advisors, demonstrating exceptional leadership skills as a Beauty Advisor/Consultant and Estee Lauder Counter Manager.
- Event Management: Planned and executed many cosmetic gala events.
Interests
- Certified Bikram Hot Yoga Instructor
- Fitness, weightlifting and wellness
- Hiking and paddleboarding
- Gardening
Timeline
Beauty Consultant
Shoppers Drug Mart
10.2019 - 09.2023
Beauty Counter Manager
Hudson's Bay
10.1991 - 10.2019
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