Colleen Jenkins

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Welcome all patients

check in patients /book patients for treatments

Follow up wellness calls after difficult appointments ie:Surgery

electronic billing to all Insurance companies

• Conducted thorough pre-anesthetic assessments, ensuring patients were suitable candidates for anesthesia administration.

provide professional customer care/service

professional telephone verbiage/ etiquette

Hygiene coordinator

Responsible for day end operations balancing electronic book and cash transactions for day to day operations

opening and closing Key Holder

• Contributed to overall office productivity by taking on additional responsibilities such as training new staff members.

Nursing long term care

• Provide dignity and respect while helping resident with their day to day activities of daily living
• Provide Emotional , spiritual wellbeing with Resident
• Assist with physio therapy and range of motion exercises
• Wound care
• Enhanced patient care by implementing evidence-based neurological nursing practices and protocols.
• Health & Safety Government Certified Chair Person
• Increased patient satisfaction with compassionate nursing care and thorough explanations of procedures.