Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Hanson

Port Hope

Summary

Dynamic Server and Shift Supervisor with a strong work ethic at Railside Restaurant, known for exceptional customer service and cash handling. Cultivated guest relationships that boosted repeat visits, while effectively managing high-volume periods. Demonstrated expertise in suggestive selling and maintaining cleanliness standards, ensuring a welcoming atmosphere for all patrons.

Overview

31
31
years of professional experience

Work History

Server/Shift Supervisor

Railside Restaurant
05.2011 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server/Shift Supervisor

Humpty's Family Restaurant
04.1990 - 11.1997
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Answered customers' questions, recommended items, and recorded order information.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.

Education

No Degree - Office Procedures

Academy of Learning Career College
Calgary, AB
01-1999

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Order accuracy
  • Supply restocking
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Food delivery

Timeline

Server/Shift Supervisor

Railside Restaurant
05.2011 - 06.2021

Server/Shift Supervisor

Humpty's Family Restaurant
04.1990 - 11.1997

No Degree - Office Procedures

Academy of Learning Career College

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Colleen Hanson