Colleen Grant
Brampton
Summary
Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for a strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Tru North Orthodontics
01.2018 - 10.2024
- Greeted numerous incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Cashier Team Lead
McDonald's Restaurant
02.2023 - 09.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted over 30 customers a day by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Receptionist
WJ Construction
12.2016 - 12.2017
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
NDAEB Certification - Dental Assistant
George Brown College
Toronto06-2006
High School Diploma -
North Park Secondary School
Brampton, ON06-2005
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Attention to detail
- Strong costumer service skills
- Attention to detail
- Ability to work independently and as a team
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- HAARP Certification
Timeline
Cashier Team Lead
McDonald's Restaurant
02.2023 - 09.2023
Receptionist
Tru North Orthodontics
01.2018 - 10.2024
Receptionist
WJ Construction
12.2016 - 12.2017
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- HAARP Certification
NDAEB Certification - Dental Assistant
George Brown College
High School Diploma -
North Park Secondary School
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