Colleen Goodall
Vermilion,AB
Overview
25
25
years of professional experience
1
1
Certification
Work History
Environmental Service Aide
Stettler Regional Hospital
Stettler, Alberta
10.2023 - 03.2024
- Maintained cleanliness in patient areas and waiting rooms.
- Operated cleaning equipment according to safety protocols.
- Disposed of waste in compliance with environmental regulations.
- Assisted in setting up and breaking down event spaces.
- Collaborated with team members to ensure efficient workflows.
- Reported maintenance issues to support staff promptly.
- Followed infection control procedures during cleaning tasks.
- Stocked supplies and organized storage areas efficiently.
- Ensured that all tools were properly stored after each shift.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Dusted furniture, window sills, ledges, wall hangings, and equipment with damp cloths or mops.
- Cleaned and sanitized patient rooms, bathrooms, hallways, and other areas of the hospital according to established policies and procedures.
- Disinfected bathrooms, corridors and elevators by utilizing proper cleaning and sanitation methods.
- Maintained records of daily tasks completed in accordance with departmental standards.
- Vacuumed carpeted areas and mopped solid surfaces using proper flooring disinfectants.
- Checked supply stock and disbursed cleaning items to closets and maintenance rooms for easy access.
- Inspected all public areas for potential health hazards such as mold or mildew growth.
- Collected soiled linen from designated areas; transported it to laundry area for cleaning.
Lead Night Auditor
Holiday Inn Express
Red Deer, Alberta
10.2017 - 09.2021
- Managed nightly financial audits ensuring accuracy and compliance with company standards.
- Coordinated front desk operations handling guest inquiries and check-ins efficiently.
- Maintained comprehensive records of daily transactions for reporting purposes.
- Assisted in training new staff on operational procedures and customer service excellence.
- Resolved guest complaints promptly to ensure a positive experience during overnight stays.
- Monitored security systems maintaining a safe environment for guests and staff.
- Conducted inventory checks ensuring supplies were stocked for smooth operations.
- Collaborated with management to implement improved processes for nightly operations.
- Provided excellent customer service to guests in all areas of hotel operations.
- Responded promptly to inquiries from customers regarding rates, services, and amenities provided by the hotel.
- Followed established emergency procedures when responding to alarms or other incidents occurring on property grounds.
- Managed the preparation of end-of-day reports and financial statements for management review.
- Verified accuracy of guest accounts during the shift changeover process.
- Processed credit card transactions accurately while adhering to PCI requirements.
- Reviewed daily activity reports for discrepancies and took appropriate action as needed.
- Facilitated communication between night audit staff members and day shift teams ensuring smooth transition between shifts.
- Greeted arriving guests warmly upon their arrival at the hotel.
- Handled incoming calls from guests requiring assistance with wake up calls, directions or other requests.
- Performed check-ins, check-outs, and collected payments from guests.
- Monitored closed circuit cameras throughout the property to ensure safety and security protocols were being followed.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Maintained well-stocked and presentable complementary food and beverage station.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Posted incidental charges to ledgers, manually or by using computers.
Property Manager
804059 Alberta Ltd.
Red Deer, Alberta
04.1999 - 11.2013
- Managed tenant relations, addressing concerns and facilitating communication.
- Coordinated property maintenance, scheduling repairs and inspections efficiently.
- Oversaw lease agreements, ensuring compliance with regulations and company policies.
- Conducted property inspections, identifying maintenance needs and documenting conditions.
- Led marketing efforts for vacant units, utilizing online platforms and local outreach.
- Collaborated with vendors to secure services for landscaping and cleaning tasks.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Met with prospective tenants to show property and assess applications or sign leases.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Oversaw daily operations, maintenance, and administration of various properties.
Education
Bachelor of Arts - English And Psychology
University of Calgary
Red DeerCollaborative09-2010
High School Diploma -
High School Diploma
Red Deer, AB06-1993
Associate of Arts - Administrative
Reeves Business College
REd Deer, AB09-1990
Skills
- Time management
- Problem solving
- Customer service
- Cleaning techniques
- Hazardous materials handling
- Spill containment techniques
- Leasing and sales
- Team leadership
- Effective communication
- Property maintenance
Certification
- Skid Steer Training
Timeline
Environmental Service Aide
Stettler Regional Hospital
10.2023 - 03.2024
Lead Night Auditor
Holiday Inn Express
10.2017 - 09.2021
Property Manager
804059 Alberta Ltd.
04.1999 - 11.2013
Bachelor of Arts - English And Psychology
University of Calgary
High School Diploma -
High School Diploma
Associate of Arts - Administrative
Reeves Business College