Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colleen Gillis

Mildmay,Ontario

Summary

After dedicating over 20 years of focus to community, culture and recreation services I am pursuing the opportunity to reach a position where my experience and leadership skills match ithe forward momentum of an organizations action plans, strategic initiatives and goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Recreation Supervisor

Municipality Of Kincardine
11.2014 - Current
  • Develops, recommends and implements recreation programs and special events
  • Provide leadership to community and volunteer development initiatives including creation and implementation of services, strategies, proposals and business plans
  • Management and planning of operational and capital budgets, promotion of services, purchasing of all program needs, community partnerships, processing of grant applications and needs assessment initiatives
  • Supervision, development, recruitment and performance evaluation of 2 full time, 6 part time and 23 seasonal employees within administration office, program instructors and seasonal/ contract workers
  • Project management in several departmental improvements such as updated recreation software, established facility user insurance program, inclusion program development, records retention improvements and financial subsidy program.

Recreation and Facilities Supervisor

Township Of Huron-Kinloss
11.2013 - 11.2014
  • Responsible for supervision of facility maintenance staff and seasonal positions
  • Organized and scheduled the daily operation and maintenance of all aspects of parks (ball diamonds, playgrounds, soccer fields), facilities including arena, libraries, municipal offices and firehall, and any other services within Recreation Department
  • Completed facility logs and inspections as well as assisted with activity programming
  • Operation and maintenance of cemetery services including sale of plots, grave opening and closing and record keeping
  • Coordinated arrangements for all events held in Municipal facilities, including all Permanent Liquor Licensed events and operations
  • Assisted in ice installation, maintenance and removal
  • Involved in Minor sports scheduling
  • Completed spraying of noxious weeds as required, following IPM principles
  • Monitored, logged and inspected all contract work

Customer Service Representative

City Of Waterloo
01.2008 - 11.2013
  • Communicate daily with general public to meet their required needs
  • Responsive to on average 50 telephone calls per day and “in–person” inquirers, provide facility booking and program registration services, prepare daily log sheets for facility usage allocation, training of new staff, daily cash handling and deposit balancing, and provide support to facility manager, attendants, supervisor, marketing team and leisure and active living programming.

Adult and Youth Program Coordinator

City Of Waterloo
01.2010 - 01.2012
  • Two Secondment Terms
  • Responsible for planning and delivery of all leisure and active living programs and services within Waterloo Memorial Recreation Complex and Albert McCormick Community Centre including summer camps, adult and youth programs and special events
  • Delivery of services required initiating and maintaining partnerships within community, reporting to city council and mayor’s office, developing and implementing marketing plans, responsible for large quantity budgets, supervisor of full time and seasonal employee’s and all other logistical aspects of community-based programming
  • Recruitment and supervision of 1 full time, 2 part time, 40 seasonal and contracted employee's.
  • Marketing and promotion of programs, program registration, high level of communication with customers, budgeting aspects, purchasing of materials and contracted hires ie. Officiating
  • Partnerships with several organizations to assist in deliverance of programs, tournaments.

Program Delivery Associate

City Of Waterloo
02.2006 - 01.2008
  • General maintenance of facility, customer service relations including proper setup for programs including CARL Soccer and customer satisfaction with programs and accommodations
  • Data input and recordkeeping of participation numbers, feedback, questions and concerns.

Education

Bachelor of Recreation And Leisure Services - Recreation and Leisure Studies, Business Option

University of Waterloo
Waterloo, ON
04.2005

Bachelor of Arts And Community Studies - Community Studies, Psychology

Cape Breton University
Sydney, NS
04.2002

Skills

  • Proficient in Web Page Software E-Solutions, CLASS, Keystone, LaserFische and Active Net
  • Strong customer service orientation and problem-solving skills
  • Ability to lead, influence and motivate teams
  • Capable of training and coaching to deliver exceptional results
  • Excellent communication skills, written and verbal including formal reports and grant applications
  • High energy, results-oriented individual, adaptable to change
  • Innovator and leader

Certification

Supervisor 1 and 2 Certification Program, ORFA Building Maintenance and Operations Certificate, Special Events Certificate, HighFive Certification, TRACKS, All Kids in Camp, Lean Certification

Timeline

Recreation Supervisor

Municipality Of Kincardine
11.2014 - Current

Recreation and Facilities Supervisor

Township Of Huron-Kinloss
11.2013 - 11.2014

Adult and Youth Program Coordinator

City Of Waterloo
01.2010 - 01.2012

Customer Service Representative

City Of Waterloo
01.2008 - 11.2013

Program Delivery Associate

City Of Waterloo
02.2006 - 01.2008

Bachelor of Recreation And Leisure Services - Recreation and Leisure Studies, Business Option

University of Waterloo

Bachelor of Arts And Community Studies - Community Studies, Psychology

Cape Breton University

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Colleen Gillis