Colleen Esmond
SANFRANCISCO
Summary
Detail-oriented Assistant Manager experienced in leadership and operational oversight. Established clear guidelines and enforced consistent policies to enhance staff satisfaction and achieve key objectives. Demonstrated ability to collaborate effectively, motivate teams, and optimize resource allocation.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
McCalls Catering & Events
SANFRANCISCO
03.2011 - Current
- Collaborated with high-profile clients, including presidents, prime ministers, and CEOs, to deliver tailored catering solutions.
- Managed staff schedules to ensure adequate coverage during events.
- Coordinated logistics for catering services across multiple venues, ensuring seamless event execution.
- Assisted in training new team members on company procedures and standards.
- Taught classes on buffet design.
Creative Director
Love On Haight
SANFRANCISCO
02.2021 - 07.2022
- Photographed and catalogued items for website, enhancing online presentation of clothing, accessories, and stickers.
- Managed the opening and closing of the retail store and online office/storage spaces independently.
- Organized stock for retail and online store, ensuring efficient inventory management.
- Processed retail and online orders, managing packaging and shipping to ensure timely delivery.
- Personal assistant duties for owner of store.
Catering Staff Member
Blue Note Catering
Denver
06.2019 - 08.2019
- Arranged catering stations for events, ensuring optimal guest experience.
- Served food and beverages to guests during events.
- Coordinated with kitchen staff for efficient meal delivery during events.
- Managed backstage catering logistics, including setup and breakdown of stage coolers, dressing rooms, and dining areas.
Captain Waiter
Betty Zlatchin Catering
05.2010 - 05.2015
- Led dining service operations for large-scale events and catered functions.
- Coordinated with kitchen staff to ensure timely food delivery during events, enhancing guest experience.
- Supervised waitstaff to ensure efficient table service and guest satisfaction.
- Managed inventory of dining supplies and equipment to support seamless execution of events.
- Communicated with clients to clarify catering requirements and preferences, ensuring tailored service.
- Ensured compliance with health and safety standards in food service environments.
- Checked the cleanliness of tables, chairs, floors, and restrooms throughout the shift.
Bartender
800 Larkin
SANFRANCISCO
08.2013 - 05.2014
- Provided attentive service in fast-paced bar environment, ensuring customer satisfaction and quick turnaround.
- Crafted creative cocktails with fresh ingredients and unique techniques to enhance customer experience.
- Maintained cleanliness and organization of bar area to uphold quality standards and create inviting atmosphere.
Catering Manager
FILO catering
Philadelphia
07.2001 - 08.2017
- Coordinated logistics and catering services for diverse events, ensuring client satisfaction and seamless execution.
- Supervised staff to ensure efficient food preparation and service delivery.
- Maintained inventory levels and ordered supplies for upcoming events.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Addressed customer complaints swiftly and professionally, fostering strong client relationships.
- Managed initial venue operations at a small nightclub, expanding offerings to include multiple arenas, stadiums, theaters, and festivals across Philadelphia, Hershey Park, Wilkes-Barre, Camden, and Atlantic City.
Education
Associate of Arts - Social Sciences
Montgomery County Community College
Blue Bell, PA 09.1999 - 05.2001
Skills
- Staff management
- Training and development
- Event logistics
- Culinary expertise
- Customer service
Timeline
Creative Director
Love On Haight
02.2021 - 07.2022
Catering Staff Member
Blue Note Catering
06.2019 - 08.2019
Bartender
800 Larkin
08.2013 - 05.2014
Assistant Manager
McCalls Catering & Events
03.2011 - Current
Captain Waiter
Betty Zlatchin Catering
05.2010 - 05.2015
Catering Manager
FILO catering
07.2001 - 08.2017
Associate of Arts - Social Sciences
Montgomery County Community College
09.1999 - 05.2001