Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colleen Eggen

Langley,BC

Summary

Excelled in building client relationships and enhancing operational efficiency, showcasing exceptional interpersonal skills and adaptability. Experienced in working with clients from diverse cultural and religious backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organizational goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Animal Shelter Volunteer

Special Pals
03.2023 - 07.2024
  • Educated visitors about responsible pet ownership practices while promoting available resources such as spay/neuter clinics or training classes offered through the organization.
  • Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
  • Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Enhanced clinic efficiency by maintaining organized medical records and updating client information.
  • Helped run a busy weekly Low Cost Vaccine clinic
  • Enhanced community awareness of shelter programs and events through active participation in outreach activities.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Animal Shelter Volunteer

Denver Animal Shelter
08.2021 - 01.2023
  • Facilitated successful adoptions by accurately assessing potential adopters'' needs and matching them with suitable companion animals from the shelter population.
  • Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
  • Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
  • Participated in fundraising events aimed at generating support for the ongoing operations of the animal shelter facility.

Hairstylist/Owner/Operator

Self-employeed - CeMe Hair Studio
02.2017 - 08.2020
  • Established and successfully operated a salon studio suite.
  • Managed day-to-day business operations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully resolved guest concerns about service and products.

Hairstylist

M Salon
02.2013 - 02.2017
  • Provided staff coaching, mentoring and consultations to enhance performance and professional development.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Answered phone calls and emails to schedule client appointments.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.

Hairstylist/Manager

PureForm Salon
09.2005 - 02.2013
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Conducted regular performance evaluations of hairstyling team members, offering constructive feedback and implementing improvement plans when necessary.
  • Created a welcoming atmosphere within the salon by fostering strong relationships among staff members and promoting open communication channels between employees at all levels.
  • Established strong vendor relationships with suppliers to secure competitive pricing on high-quality products used throughout the salon.
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base
  • Coordinated continuing education opportunities for hairstylists through workshops, seminars, trade shows, ensuring that they remained up-to-date on current trends and techniques.

Hairstylist

Swizzlesticks Salonspa
06.2002 - 10.2005
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Contributed to a positive team environment by collaborating with fellow stylists on various projects such as weddings and fashion shows.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Supported salon cleanliness and hygiene by diligently sanitizing workstations, tools, and equipment after each use.
  • Increased appointment bookings with exceptional customer service, maintaining a welcoming atmosphere and prompt communication.

Education

Journeymen/Red Seal - Hairstylist

Delmar College of Hair Design
Calgary
10.2004

Diploma - Broadcast Communications

British Columbia Institute of Technology
Burnaby, BC
05.2002

Diploma - Make-up Artistry

Blanche Macdonald Centre For Applied Design
Vancouver, BC
05.1999

Skills

  • Exceptional Interpersonal Skills
  • Teamwork and Collaboration
  • De-Escalation Techniques
  • Adaptability and Flexibility
  • MS Word Knowledge
  • Client Engagement
  • Boundary Setting
  • Developing relationships
  • Multitasking Abilities
  • Professional Demeanor
  • Critical Thinking
  • Conflict Resolution

Certification

Redken Education

  • Everything Included
  • Curly Hair Class
  • Blonding For Everyone
  • Balayage 101
  • Color and Know why
  • Cut and Know Why


  • Redken Symposium
  • Vegas Cut/Color/Styling
  • Montreal Cut/Color/styling


  • Saco Montreal
  • 4 day Haircutting/Color class


  • Davines Hair Tour
  • London Cut/Color/Styling
  • Italy Cut/Color/Styling


  • Traci Cunningham
  • New York
  • Color Class/Formulations


  • Dawn Bradley
  • Hairpainting 101


  • Bumble and Bumble Institute
  • Cut: Foundation Class
  • Management: Salon Business Essentials


  • Bumble and BumbleTour
  • Hair Tour Cut/Color


  • Behind The Chair
  • Nashville Cut/Color/Styling
  • Montreal Cut/Color/Styling


  • Aveda/ Bumble and Bumble/ Davines/ R@Co/Redken
  • Various in salon classes


Timeline

Animal Shelter Volunteer

Special Pals
03.2023 - 07.2024

Animal Shelter Volunteer

Denver Animal Shelter
08.2021 - 01.2023

Hairstylist/Owner/Operator

Self-employeed - CeMe Hair Studio
02.2017 - 08.2020

Hairstylist

M Salon
02.2013 - 02.2017

Hairstylist/Manager

PureForm Salon
09.2005 - 02.2013

Hairstylist

Swizzlesticks Salonspa
06.2002 - 10.2005

Journeymen/Red Seal - Hairstylist

Delmar College of Hair Design

Diploma - Broadcast Communications

British Columbia Institute of Technology

Diploma - Make-up Artistry

Blanche Macdonald Centre For Applied Design

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Colleen Eggen