Colleen Dolbec
Shigawake ,Quebec
Summary
I have worked the majority of my career in family run small business. This has taught me to value my time and work well under pressure. I have been successful on projects working alone or as a team. I'm looking for a new challenge and I think j would be a very good fit with Canada Post. I am bilingual in English and in French. I feel equally comfortable in both languages dealing with the public. I am very reliable and do not need supervision completing the tasks required of me.
Overview
13
13
years of professional experience
Work History
Restaurant Owner
Cantine La Fourchette
Shigawake, Québec
05.2016 - 11.2023
- Implemented effective inventory management systems to minimize waste and control food costs.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Collaborated with designers to create a visually appealing website and social media presence, which led to increased online reservations and inquiries.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
Front of House Manager
Restaurant La Ferme
Paspebiac
06.2014 - 08.2016
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Collaborated with executive chef to develop new menu items that catered to diverse clientele tastes.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
Breakfast Cook
Restaurant Tootti Fruite
Laval, QC
05.2011 - 03.2013
- Consistently maintained a positive attitude under pressure, fostering a supportive team environment within the kitchen staff.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored food quality and presentation to maintain high standards.
- Maximized kitchen efficiency by effectively organizing and managing food preparation tasks.
- Planned menus for different events, seasons and customer requests.
- Maintained food safety and sanitation standards.
Education
Secondary 5 -
Chomedy High School
Laval, QC06.1985
Skills
- Delivery Scheduling
- Allergy awareness
- Staff Leadership
- Money Handling
- Training and Onboarding
- Recruitment
- Investigating Complaints
- Inventory Management
- Anticipating Problems
- Event Coordination
- Reliable and Responsible
- Delegating Assignments and Tasks
- Problem-Solving
- Customer Engagement
- POS Terminal Operation
- Customer Service
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Restaurant Owner
Cantine La Fourchette
05.2016 - 11.2023
Front of House Manager
Restaurant La Ferme
06.2014 - 08.2016
Breakfast Cook
Restaurant Tootti Fruite
05.2011 - 03.2013
Secondary 5 -
Chomedy High School