Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Colleen Cope

Edmonton,AB

Summary

Dedicated Registered Veterinary Technologist with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Dependable and successful at managing multiple priorities with a positive attitude.

Overview

12
12
years of professional experience

Work History

Operations Manager

VCA Guardian Veterinary Centre
08.2022 - 01.2024
  • Oversaw facility maintenance, ensuring optimal functionality of medical equipment and infrastructure at all times.
  • Developed and maintained strong relationships with external vendors, suppliers, maintenance and repair companies resulting in better pricing or service quality.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices for clients/staff and negotiating payment arrangements or sending to collections as required.
  • Created, updated and implemented hospital wide protocols.
  • Audited staff medical invoices for accuracy and discounted as appropriate.
  • Handled problematic clients to provide support to the Reception Team and maintain excellent customer service.
  • Point of contact to staff to provide support and troubleshooting to effectively resolve their concerns while on shift.

Inventory Manager / RVT

VCA Guardian Veterinary Centre
01.2014 - 08.2022
  • Enhanced inventory accuracy by conducting regular audits, implementing tracking systems and maintaining regular inventory reports and records.
  • Optimized procurement strategies, ensuring appropriate stock levels at all times.




  • Ensured hospital wide compliance with industry regulations and safety protocols.
  • Participated in regular narcotic cycle counts to confirm accuracy of drug logs.
  • Worked as an RVT performing all required duties to fill vacant shifts based on operational needs. Experience working in Ophthalmology, Anesthesia, Specialty surgery and ER triage/outpatient departments.
  • Played a vital role in community outreach initiatives such as Pet Expo, Pets in the Park events, spay/neuter clinics, and Canadian Animal Blood Bank donor clinics.




Registered Veterinary Technologist

Guardian Veterinary Centre
11.2011 - 01.2014
  • Enhanced patient care by practicing a high level of veterinary medicine using all my skills to the full scope of practice in Alberta
  • Increased client satisfaction by offering clear explanations of medical conditions, treatments, and at-home care instructions to pet owners.
  • Supported optimal health outcomes for pets through precise administration of medications, fluid therapy, blood products and therapeutic treatments.
  • Fostered positive relationships with clients through compassionate communication during difficult situations such as end-of-life decisions or critical illness diagnoses.

Education

Animal Health Technology Diploma With Honors -

Olds College
Olds, AB
06.1991

Skills

  • Policies and Procedures Implementation
  • Unsurpassed Work Ethic
  • Decision-Making
  • Active Listening
  • Problem Solving
  • Attention to Detail
  • Recordkeeping
  • Flexible and Adaptable
  • Written Communication
  • Teamwork and Collaboration

Accomplishments

    2010 Canadian AHT/VT of the year award

Timeline

Operations Manager

VCA Guardian Veterinary Centre
08.2022 - 01.2024

Inventory Manager / RVT

VCA Guardian Veterinary Centre
01.2014 - 08.2022

Registered Veterinary Technologist

Guardian Veterinary Centre
11.2011 - 01.2014

Animal Health Technology Diploma With Honors -

Olds College

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Colleen Cope