Colleen Cope
Edmonton,AB
Summary
Dedicated Registered Veterinary Technologist with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Dependable and successful at managing multiple priorities with a positive attitude.
Overview
12
12
years of professional experience
Work History
Operations Manager
VCA Guardian Veterinary Centre
08.2022 - 01.2024
- Oversaw facility maintenance, ensuring optimal functionality of medical equipment and infrastructure at all times.
- Developed and maintained strong relationships with external vendors, suppliers, maintenance and repair companies resulting in better pricing or service quality.
- Reduced outstanding account balances through diligent follow-up on overdue invoices for clients/staff and negotiating payment arrangements or sending to collections as required.
- Created, updated and implemented hospital wide protocols.
- Audited staff medical invoices for accuracy and discounted as appropriate.
- Handled problematic clients to provide support to the Reception Team and maintain excellent customer service.
- Point of contact to staff to provide support and troubleshooting to effectively resolve their concerns while on shift.
Inventory Manager / RVT
VCA Guardian Veterinary Centre
01.2014 - 08.2022
- Enhanced inventory accuracy by conducting regular audits, implementing tracking systems and maintaining regular inventory reports and records.
- Optimized procurement strategies, ensuring appropriate stock levels at all times.
- Ensured hospital wide compliance with industry regulations and safety protocols.
- Participated in regular narcotic cycle counts to confirm accuracy of drug logs.
- Worked as an RVT performing all required duties to fill vacant shifts based on operational needs. Experience working in Ophthalmology, Anesthesia, Specialty surgery and ER triage/outpatient departments.
- Played a vital role in community outreach initiatives such as Pet Expo, Pets in the Park events, spay/neuter clinics, and Canadian Animal Blood Bank donor clinics.
Registered Veterinary Technologist
Guardian Veterinary Centre
11.2011 - 01.2014
- Enhanced patient care by practicing a high level of veterinary medicine using all my skills to the full scope of practice in Alberta
- Increased client satisfaction by offering clear explanations of medical conditions, treatments, and at-home care instructions to pet owners.
- Supported optimal health outcomes for pets through precise administration of medications, fluid therapy, blood products and therapeutic treatments.
- Fostered positive relationships with clients through compassionate communication during difficult situations such as end-of-life decisions or critical illness diagnoses.
Education
Animal Health Technology Diploma With Honors -
Olds College
Olds, AB06.1991
Skills
- Policies and Procedures Implementation
- Unsurpassed Work Ethic
- Decision-Making
- Active Listening
- Problem Solving
- Attention to Detail
- Recordkeeping
- Flexible and Adaptable
- Written Communication
- Teamwork and Collaboration
Accomplishments
2010 Canadian AHT/VT of the year award
Timeline
Operations Manager
VCA Guardian Veterinary Centre
08.2022 - 01.2024
Inventory Manager / RVT
VCA Guardian Veterinary Centre
01.2014 - 08.2022
Registered Veterinary Technologist
Guardian Veterinary Centre
11.2011 - 01.2014
Animal Health Technology Diploma With Honors -
Olds College
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