Tammy Silver
Port Alberni,Canada
Summary
Detail-oriented with strong organizational skills. Proven ability to handle multiple projects simultaneously with a high degree of accuracy. A positive team player who contributes towards achieving company goals.
Overview
18
18
years of professional experience
Work History
Member Service Representative
Coastal Community Credit Union
2023.09 - Current
- Maintaining high-quality service by adhering to company policies and standards in all member interactions.
- Processing account transactions accurately, ensuring proper documentation and timely processing.
- Handling cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Demonstrating exceptional professionalism and accuracy in assisting members,
- Efficiently multitasking with keyboarding skills, computer navigation, and Windows programs to resolve inquiries and process transactions.
- Scanning and filing documents, ensuring accurate and organized record-keeping to support seamless operations and easy retrieval.
- Providing exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Educating members on financial literacy, advising them to make sound financial decisions for their future success.
- Interviewing skills and the ability to ask probing questions to fulfill member requests.
- Flexibility to adapt to each request and move between a variety of member concerns, questions and requests.
Franchisee / Manager
Cobs Bread
2006.05 - 2021.01
- Established QuickBooks accounting system to reflect accurate financial records.
- Handled day-to-day accounting processes to drive financial accuracy.
- Processed invoices and payments.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Prepared vendor invoices and processed incoming payments.
- Maintained and processed invoices, deposits, and money logs.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain protocols, productivity, and performance standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Business Administration Certificate - Business
Kwantlen Polytechnic University
Surrey, BCSkills
- Detail Oriented
- Problem-Solving
- Professionalism
- Organizational Skills
- Quickbooks
- Accuracy
- Microsoft Office
- AP/AR Bookkeeping
Timeline
Member Service Representative
Coastal Community Credit Union
2023.09 - Current
Franchisee / Manager
Cobs Bread
2006.05 - 2021.01
Business Administration Certificate - Business
Kwantlen Polytechnic University
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