Colleen Bell
Saskatoon
Summary
Clinic Director with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Consistently striving for 5 star customer service in a medical and cosmetic dermatology office. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and patient care excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinic Manager
Bella Sante MD Cosmetic and Laser Clinic, Saskatoon
09.2016 - Current
- Hired, trained, and developed employees for various positions throughout the clinic
- Created and administered semi-annual performance reviews to a team of 25 employees & incentive planning
- Managed inventory control and orders
- Managed the build and set up of a 2nd location
- Over see 2 locations, team of medical professionals and 25 team members
- Consultant for all new patient acquisitions
- Developed weekly schedules per payroll guidelines
- Updates of E commerce and website development
- Managed daily office operations, ensuring compliance with healthcare regulations and standards.
- Implemented electronic medical record (EMR) systems to improve data accuracy and accessibility.
- Developed training programs for new staff, fostering a culture of continuous improvement and professional growth.
- Collaborated with healthcare providers to optimize patient flow and improve overall service delivery
- Established protocols for handling patient inquiries and concerns, ensuring high satisfaction rates and effective resolution of issues
- Coordinated community outreach programs to increase awareness of available services and drive new patient acquisition
Education
Esthetician -
School of Aesthetics
Saskatoon07.1994
undefined
Mount Royal Collegiate
06.1994
Skills
- Financial budget planning
- Employee onboarding and training
- Clinical management
- Administrative leadership
- Special event planning
- Patient care coordination
- Strategic decision-making
- Critical thinking
- Emotional Intelligence
- Effective communication
Languages
English
Certification
Allergan Pharmacuticals, Westport Ireland
September 2019 — September 2020
This was a unique opportunity to see first hand how a leader in pharmaceutical development operates. Our team has been the only clinic in Canada invited into Allergan Pharmaceuticals.
- Inside look at the importance of protocols and procedures
- Importance of quality control
- Creating a cohesive team
Power of Persuasion Stephen McGarvey
September 2018
Mastering persuasion and influence
Virtus Group Leadership in Business
September 2020 — September 2020
Leadership Training
- Qualities of a leader
- Understanding profit and loss statements
- Conflict Resolution
- Communication
Insights Personality Seminar 2019 - 2024
- Team dynamics
- Personal and professional development
- Enhanced team communication skills
Timeline
Clinic Manager
Bella Sante MD Cosmetic and Laser Clinic, Saskatoon
09.2016 - Current
undefined
Mount Royal Collegiate
Esthetician -
School of Aesthetics
Similar Profiles
Jessica ConryJessica Conry
Medical Esthetician at MASRI CLINIC FOR LASER AND COSMETIC SURGERYMedical Esthetician at MASRI CLINIC FOR LASER AND COSMETIC SURGERY
Brittany L VihtelicBrittany L Vihtelic
Cosmetic Coordinator/Sales Consultant at Masri Clinic For Laser And Cosmetic SurgeryCosmetic Coordinator/Sales Consultant at Masri Clinic For Laser And Cosmetic Surgery
MOHAMED RABEEH MOHAMED RABEEH null
Pharmacist at Prime skin clinic (advanced laser and cosmetic centre)Pharmacist at Prime skin clinic (advanced laser and cosmetic centre)
Rabia TahoorRabia Tahoor
Daycare Assistant at SLS DaycareDaycare Assistant at SLS Daycare
Ryder McDonaldRyder McDonald
Cashier at North West CompanyCashier at North West Company