Colleen Baker
Halifax,NS
Summary
Reliable employee seeking full time position. Offering excellent communication and good judgment. Experience in interacting effectively with people of diverse backgrounds of all ages. Motivated professional who adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
20
20
years of professional experience
Work History
Booking and Registration Clerk B
NS Health
Halifax, NS
04.2023 - Current
- Manage incoming calls, addressed inquiries, and guide patients through registration procedures at the kiosk.
- Collaborate with team members to streamline workflows with booking and registration.
- Trained new clerks on booking/registration processes along with office workflow and procedures.
- Schedule appointments based on provider availability.
- Use of mulitple scheduling modules such as Star,VHS and Ocean to schedule/register patients and communicate to other health providers.
Customer Service Representative
Medavie Blue Cross
Dartmouth, NS
03.2022 - 04.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Exceeded company productivity standards on consistent basis.
- Asked probing questions to determine service needs and accurately input information into multiple databases.
Booking Clerk
IWK Health Centre
Halifax, NS
11.2005 - 03.2022
- My responsibilities include scheduling appointments via emails/tasks and telephone for the physicians I work with and patients of our clinic.
- Schedule, coordinate/book tests/procedures related to clinical/patient areas of the hospital and confirm patient appointments and provide appropriate instructions and/or paper work that would be required for an appointment, test or procedure.
- Rescheduling of appointments as required.
- Use two different Scheduling Modules as well as Outlook as tools to complete my job.
- Member of Ambulatory care team which consists of monthly meetings about process changes, needs of the clinic, new staff introduction, equipment issues and budget. Good communication skills and confidentiality are an essential function of my position to insure the smooth and effective operation of the unit.
Education
Medical Office Assistant - Medical Office Program
Compu College
Halifax,NS1998
Skills
- Data Entry
- Attention to Detail
- Great Telephone Etiquette
- Multitasking and prioritization
- Clerical Support
- Self-Motivated
- Flexible and Adaptable
- Clinic Bookings
- Knowledge of Medical Terminology
- Able to work well as a strong contributor to a team environment
- Excellent verbal and written skills
- Time management
Timeline
Booking and Registration Clerk B
NS Health
04.2023 - Current
Customer Service Representative
Medavie Blue Cross
03.2022 - 04.2023
Booking Clerk
IWK Health Centre
11.2005 - 03.2022
Medical Office Assistant - Medical Office Program
Compu College