Colin Reid
Information Technology
Ottawa,ON
Summary
Accomplished IT Analyst and Systems Administrator with a proven track record at Mxi Technologies and IFS World, specializing in VMware virtualization, physical server and desktop/laptop management and installation, and IT troubleshooting. Demonstrated expertise in enhancing system performance, reducing recovery times, and ensuring security compliance. Known for exceptional problem-solving abilities and professionalism, significantly improving user experience and operational efficiency.
My experience has run the gamut from individual end-user pro primary maintenance of a corporate datacenter and supporting systems including power and cooling, which I believe makes me a versatile fit for many potential roles.
My goal is to seek and maintain a full-time position that will allow me to assist with the goals of ensuring smooth day to day operations and allow me to grow my skills
Overview
15
15
years of professional experience
Work History
IT Analyst Level 1 / IT Systems Administrator
Mxi Technologies / IFS World
Ottawa, Ontario
06.2009 - 04.2024
- Improved user experience, monitoring feedback and making necessary adjustments to software applications (Primarily via VMware).
- Provided support, troubleshooting technical problems for end-users including physical and virtual servers, laptops, and desktops.
- Responded to viral and particularly Ransomware threats rapidly.
- Managed a fleet of corporate communication systems including Cisco VOIP, Blackberry, Android, and Apple devices
- Maintained meeting facilities including phones, cameras, TVs, and projectors
- Helped facilitate a complex physical datacenter move between office buildings.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Maintained datacenter infrastructure such as cooling and power systems to prevent downtime.
- Managed SAN storage systems, servers, virtualization and Windows operating systems.
- Played key role in successful migration of data to new cloud-based storage system.
- Ensured compliance with regulatory requirements, conducting periodic IT audits including CGP/ITAR.
- Optimized system performance by conducting regular audits and resolving identified issues, particularly VMware clusters and individual servers.
- Managed onboarding and offboarding of employees.
- Alleviated potential security risks, promptly addressing software vulnerabilities as they were identified.
- Reduced recovery time during system outages due to power, cooling, hardware or other issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
College Diploma - IT
Algonquin College
Ottawa, ON 05.2001 -
High School Diploma -
A.Y. Jackson Secondary School
Kanata, ON 05.2001 -
Skills
IT Troubleshooting
VMware Virtualization
Security Systems
Storage Systems
Datacenter Maintenance (cooling and power)
Customer Support
Problem-Solving
Interpersonal Skills
Professionalism
Reliability
System Maintenance
Languages
English
Native or Bilingual
Timeline
IT Analyst Level 1 / IT Systems Administrator
Mxi Technologies / IFS World
06.2009 - 04.2024
College Diploma - IT
Algonquin College
05.2001 -
High School Diploma -
A.Y. Jackson Secondary School
05.2001 -
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