COLIN MILLS
San Clemente
Summary
Proven track record in safety and customer service, excelling in conflict resolution and incident management. Enhanced visitor experiences while ensuring public safety through effective communication and problem-solving skills. Committed to fostering positive community interactions and maintaining organized records for operational efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Park Ranger II
City of San Clemente
San Clemente
03.2024 - 07.2026
- Patrol city parks and beaches to protect general public safety
- Respond to calls for service and proactively address concerns related to beach and park usage
- Enforce state and municipal codes through education, warnings, and appropriate corrective actions
- Document incidents, public contacts, and enforcement actions accurately and thoroughly to ensure records are compliant and organized
- Delivered high-quality customer service, de-escalated conflicts, and resolved complaints professionally to enhance visitor satisfaction.
- Provided crowd management and safety oversight for special events and public programs, ensuring a safe and enjoyable experience for attendees.
- Engaged individuals during homeless outreach, assessed needs, and coordinated with support services to connect them with appropriate resources.
Ocean Lifeguard I / Emergency Medical Technician
City of Laguna Beach
Laguna Beach
12.2022 - 07.2026
- Assessed rapidly changing conditions to identify risks and prevent incidents
- Responded to emergencies, providing first aid and coordinating with public safety personnel
- Communicated clearly with the public while enforcing rules and de-escalating conflicts
- Monitored high-traffic areas to enhance safety and ensure regulatory compliance
- Documented daily activities and incidents to maintain safety standards and accurate records
Park Aide
California State Parks
Orange
04.2022 - 05.2023
- Staffed entrance stations, handling cash and electronic transactions accurately while ensuring compliance with park fee regulations.
- Maintained clean, safe, and organized facilities while enforcing park rules to support daily operations.
- Resolved visitor concerns promptly, fostering a positive and orderly environment.
- Delivered customer service in high-volume public setting, guiding visitors with directions and facilitating access to facilities.
Education
San Clemente High School
San Clemente, CA06-2023
Golden West College
Huntington Beach, CA07-2026
Saddleback College
Mission Viejo, CA07-2026
Skills
- Safety Compliance
- Customer Service Excellence
- First Aid Certification
- Report Writing Skills
- Conflict Resolution
- Maintenance and Repair
- Computer literacy
- Multitasking Capabilities
- Interpersonal Communication
- Incident Management
Certification
- Emergency Medical Technician (EMT-B), National Registry of Emergency Medical Technicians - 08/05/2024
- PC 832 - LAWS OF ARREST, Commission on Peace Officer Standards and Training - 10/11/2024
- Emergency Medical Technician (EMT-B), California Emergency Medical Services Authority - 10/28/2024
Community Service
- Skid Row Missions Trips, Los Angeles, CA, Travel to the Fred Jordan Mission and assist the unhoused and financially troubled individuals through meal prep, food drives, holiday gift donations and more.
- 100 Mile Bike Ride For Relief, San Diego County, CA, Multiple long-distance bike rides to raise money for supplies for church's Africa Relief trip. Raised thousands of dollars to cover supplies and transportation costs for future aid.
- Baja House Building, San Quintín, Baja California, Annual trip to build a house for a family in need, offering real-life experiences and hands-on learning while providing for those in need.
Timeline
Park Ranger II
City of San Clemente
03.2024 - 07.2026
Ocean Lifeguard I / Emergency Medical Technician
City of Laguna Beach
12.2022 - 07.2026
Park Aide
California State Parks
04.2022 - 05.2023
San Clemente High School
Golden West College
Saddleback College