Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
Co-op Home & Agro Centre/Gas Bar
08.2015 - Current
Used in-store system to locate inventory and place special orders for customers.
Developed strong rapport with customers and created positive impression of business.
Provided exceptional services and pleasant shopping experiences to retail customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Helped customers locate products and checked store system for merchandise at other sites.
Managed returns, exchanges and refunds in accordance with store policy.
Engaged with customers to build rapport and loyalty.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Setup & Delivery
Home Hardware Stores - Harveys
01.2009 - 08.2015
Ensured accurate setups by carefully following specifications and blueprints.
Maintained a safe work environment through diligent adherence to safety protocols and regular training.
Supported new employees in their onboarding process, providing hands-on training and guidance on best practices for equipment setup.
Coordinated closely with cross-functional teams to ensure seamless communication between departments during setups.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Oversaw logistics and inventory management for storeroom.